Jake Akaghanwansi

I'm a Customer Support Specialist with 7 years of remote experience helping US, UK, and Australian-based businesses deliver exceptional customer experiences across email, live chat, and phone.

I've worked with companies in health, wellness, legal, and technology industries, handling high volumes of customer interactions daily while consistently hitting and exceeding performance targets. My track record includes a 92% first-contact resolution rate, a 65% reduction in repeat support tickets, and a 95%+ customer satisfaction score maintained across thousands of interactions.

I'm highly proficient in Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, and HelpScout. I type at 70+ WPM, work well independently, and adapt quickly to new tools, workflows, and brand voices.

What sets me apart is that I don't just close tickets. I look for the pattern behind the problem, fix the root cause, and make sure the next customer doesn't hit the same wall. I've rebuilt knowledge bases, designed support workflows, and trained agents, all while staying on the frontline with customers.

I'm available full-time, work comfortably across US and UK time zones, and I'm ready to start immediately.