Jaison Regi

JAISON K. REGI Phone: +353 - Email:-LinkedIn: linkedin.com/in/jaison-regi-78b794168 PERSONAL STATEMENT A professional with over two years’ work experience in Analytics, Marketing and Operations. Skilled in using Python, Tableau and Power BI for data visualization and analysis with proven expertise in Microsoft Office, TryRating, Slack and Whereby for collaborative and operational tasks, quick learner and willingness to acquire more knowledge to better myself to support the company’s mission. EDUCATION ● 2023 - 2024 - MSc in Business Analytics - Dublin Business School – Ireland {Upper Second-Class Honors (2:1)} Modules: Types of analytics (descriptive, predictive, prescriptive), Data cleaning, Handling missing data, Data visualization (Tableau, Power BI), Identifying trends in data analysis, Probability, Hypothesis testing, Regression, ANOVA, Machine Learning (ML) models, Forecasting techniques, Business Intelligence (BI) tools, Key Performance Indicator (KPI) development, Decision trees, Simulation, Optimization techniques, Customer segmentation, Risk analysis, Fraud detection, Workforce analytics, Logistics, Real-world data analysis. ● 2018 - 2020 - MBA in Business Operations and Marketing - Manipal Academy of Higher Education – UAE {Upper Second-Class Honors (2:1)} Modules: Operations Strategy, Supply Chain Management, Process Optimization, Quality Management, Production Planning, Control, Technology, Automation, Risk Management, Market Research, Consumer Behavior, Brand Management, Digital Marketing, Social Media, Sales, Retail Management, Product Development, Pricing, Advertising, Promotion, Marketing Analytics 2012 – 20217 – Bachelors in Commerce – SIES College of Arts, Science and Commerce – India {CGPA 6/10} ● PROFESSIONAL EXPERIENCE Jan 2022 – April 2023 – Online Data Analyst – TELUS International – Mayo, Ireland (Remote: India) ● Conducted quality assurance for over 1,000 user search results (web images, videos, etc.), ensuring alignment with AI algorithm requirements, achieving a 98% accuracy rating. ● Operated tools such as TryRating to analyze customer search data and provide actionable insights for improving AI performance. Dec 2020 – June 2021 – Relationship Manager – Toppr Technologies Pvt. Ltd. – Mumbai, India ● Utilized CRM software such as Slack and Whereby to track and manage client queries, streamlining resolution processes. ● Resolved 95% of client complaints within 24 hours, ensuring a customer satisfaction rate of 90%. ● Collaborated with teams of various departments to deliver tailored solutions, leading to a 15% increase in client retention. ● Awarded “Best Performer” certification for the month of April 2021 in recognition of positive client feedback and fluid team synergy. July 2018 – Aug 2019 – Data Entry Specialist – Quest Search & Completion – Dubai, United Arab Emirates ● Assisted in backing up data and ensuring data security. ● Operated data entry tools like Excel, Google Sheets, ERP systems and CRM platforms efficiently. ● Reviewed data for errors or inconsistencies. SKILLS ● Technical skills: - Python, Java, SQL, JIRA, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Tableau, Power BI, Slack, Whereby, TryRating, Machine Learning. ● Soft skills: - Effective communicator, Diverse team player, Conflict handling/resolution, Stress management, Time management, Resourcefulness, Expert in languages such as English, Hindi and currently learning Spanish. CERTIFICATIONS ● Business Growth Strategy, Advanced Business Strategy, Foundation of Business Strategy, Strategy Planning and Execution courses from University of Virginia. (2020) ● Digital Marketing courses (Search, Social Media, Native Advertising and Digital Advertising strategy) from University of Colorado Boulder. (2020) ● Sports Marketing course at Northwestern University. (2020)