Jairus Vince Surban Jimar

JAIRUS VINCE SURBAN JIMAR - - WORK EXPERIENCE Front Office Supervisor The Henry Resort Dumaguete June 1, 2022 – May 28, 2023 Supervise the day-to-day operations of the Front Desk. Ensures that guests' concerns are being attended to and delivered on a timely manner. Promotes and upsells rooms, restaurant, spa, and other hotel income generating facilities. Checks AM and PM discrepancy reports. Checks Cash Floats and Cashiering Report before submission to Accounting Department. Acts as the Officer-in-Charge whenever necessary. Task Force for Front Office - The Henry Hotel Roost Bacolod Front Office Team Leader The Henry Resort Dumaguete (Pre-Opening Team) March 4, 2020 – February 25, 2022 Create Guest Weekly Activities for Adults and Kids to be offered to out Inhouse guests. Collaborate with partners for Spa, Transportation, Tours and Nail Spa. Create Memorandums for Day Use, Radio Call Signs and Guest Weekly Activity. Create a Checklist for the Front Office according to Shifts. Implement guidelines to the Front Office. Train Front Office Associates and Guest Services Associates on the checklists, Hotelogix System, Billing, proper verbiage, and the flow of every shift. Ensure that the Front Office Associates and Guest Service Associates understand the training being conducted by testing through facing actual guests of the resort. Create a Training Plan for each team member according to their position. Study the existing Policies and Procedures and create an adaptable version that is applicable to the resort setup. Created a Front Office Bible as a source of Information for the Front Office Department and FAQ sheet for the Resort Team members. Data Administrator / Customer Support (Voice) Atelier Lumikha February 4, 2019 – January 22, 2020 Respond to email inquiries in a timely manner. Ensure that all members are assisted through email. Complete checklists of the day and of the week. Front Desk Agent By the Sea Resorts (Florida, H2B visa) July 9, 2018 – October 31, 2018 Process Check-in and Check-out of guests. Collect payments from guests through cash, credit card, and cheque. Provide Information to guests passing by the Front Desk and assist them as possible. Do problem-solving in case of concerns either from guests or within the department. Ensure that all check-in guests have rooms blocked. PERSONAL DATA HOME ADDRESS: DATE OF BIRTH: AGE: CITIZENSHIP: LANGUAGES: Fatima Village, Piapi, Dumaguete City, PH August 13, 1993 29 years old Filipino English, Tagalog, Cebuano SKILLS Good English Communication Skills Good in Problem Solving Good Customer Service Attention to details Microsoft Office (Word, Excel and PowerPoint) Flexible and Trustworthy Email Management and Email etiquette Hotel Opera and Hotelogix EDUCATIONAL ATTAINMENT Post Graduate St. Paul University Dumaguete Masters in Business Administration Major in Hospitality and Tourism Managment 2019 College: St. Paul University Dumaguete Bachelor of Science in Hotel and Restaurant Management- Secondary: St. Paul University High School- JAIRUS VINCE SURBAN JIMAR - - Guest Services Officer Maayo Hotel September 25, 2017 – April 22, 2018 Process Check-in and Check-out of guests. Collect payments from guest through cash, credit card and cheque. Provide Information to guests passing by the Front Desk and assist them as possible. Do problem solving in case of concerns either from guest or within the department. Update all guest profile in the system and ensure that all details are correct and the same as provided by the guest. Check rooms for VIP Arrival and Set up Welcome Amenity. Spa Coordinator Solage, an Auberge Resort (California, J1 visa) July 12, 2016 – July 12, 2017 Process check-in and check-out of spa guests. Collect payments from spa guests after their treatment. Provide tours to possible spa guests and spa guests and ensure they are well aware of the facilities that are offered. Make reservations through Spa Soft via Telephone and Emails. Respond to emails and answer calls in an efficient manner. Ensure that the spa boutique is tidy and well-stocked. Coordinate closely with Mud Bar for the MudSlide treatments. Help at the Mud Bar in case of high demand. Front Office Shift Leader Cebu Parklane International Hotel November 15, 2015 – May 30, 2016 Act as a Front Office Supervisor in the absence of one. Updated and simplified graveyard checklists for Front Office Agents as part of my training based on my experience. Train Front Office Agents especially the newly hired and ensure that they can adapt to the environment quickly. Ensure all billings are correctly arranged according to the billing instructions. Block rooms for VIP arrivals and arrival guests. Submit reports to the Front Office Manager and other departments. Guest Service Assistant Cebu Parklane International Hotel June 25, 2014 – November 14, 2015 Process Check-in and Check-out of guests. Collect payments from guests through cash, credit card, and cheque. Provide Information to guests passing by the Front Desk and assist them as possible. Do problem-solving in case of concerns either from guests or within the department. Update all guest profiles in the system and ensure that all details are correct and the same as provided by the guest. TRAINING Basic Occupational Safety and Health Training Safety Officer 2 July 2021 Filipino Brand of Service Excellence August 22-23, 2022 JAIRUS VINCE SURBAN JIMAR - - Telephone Operator Cebu Parklane International Hotel April 25 – June 24, 2014 Answer inbound and outbound calls. Screen and transfer calls to the correct room or department of the Hotel Relay requests from In-house guests to the right department. Create occupancy report and submit it to the Duty Manager. INTERNSHIP Cebu Parklane International Hotel June 2013-October 2013 REFERENCES Ms. Janine P. Creer Duty Manager Maayo Hotel-- Mr. Eric Dela Cruz Director of Rooms Bai Hotel-- Ms. Aimee Martinez Sales Account Manager The Henry Resort Dumaguete--