Jairus Barrete

JAIRUS BARRETE Virtual Assistant | Customer Service | Remote Support Specialist- Davao City, Philippines - P R O F E S S I O N A L S U MMA R Y Experienced and proactive Virtual Assistant with 2+ years in customer service and sales in healthcare and e-commerce. Proficient in multichannel communication, task management, CRM systems, data entry, scheduling, and prioritization in fast-paced remote settings. P R O F E S S I O N A L Customer Service Representative Amazon (Remote) – Oct 2024 – April 2025 Handled customer support via chat, phone, and email for product inquiries, returns, and refunds. Maintained high customer satisfaction scores by resolving issues promptly and professionally. E X P E R I E N C E Sales Representative Sutherland Global Services – Jul 2023 – Jul 2024 Made outbound and inbound calls to promote products. Exceeded sales targets using CRM and persuasive communication skills. Managed billing issues and basic troubleshooting for DirecTV services. Customer Service Representative Teleperformance Davao – Sep 2022 – Feb 2023 Assisted healthcare customers while ensuring HIPAA compliance. Managed and documented 50+ calls per day with accuracy and empathy. C O R E S K I L L S & T O O L S Email & Chat Support | Calendar Management Salesforce CRM | Google Workspace | Microsoft Office Zoom | Microsoft Teams | Time Management HIPAA Knowledge | Problem Solving | Multitasking E D U C A T I O N Holy Cross of Davao College Bachelor’s Degree in Education (2 Years Completed)