Jairu Simon Regalado Cardinal

Jairu Simon Cardinal lorenzoregalado429gmail.com Purok Mangga Lower Sta. Cruz, Ronda Cebu 6034, Philippines - Skills Sales Customer Service Technical Support Administrative Task Healthcare Assistance Social Media Management Experience TECHNICAL SUPPORT AND CUSTOMER SERVICE/SALES Comcast - Xfinity October 2023 - July 2024 Drive revenue by selling Comcast products and services, such as cable TV, internet, phone services, and home security packages. Diagnose and resolve issues with services (internet connectivity, cable, phone lines, etc.). Guide customers through steps to troubleshoot or fix problems over the phone or via remote access. Have expertise in the devices Comcast provides, such as modems, routers, set-top boxes, and networking equipment. Whether in sales or support, interacting positively with customers is crucial. SALES AND TECHNICAL SUPPORT/ BILLING INQUIRIES Metro by T-Mobile August 2022 - October 2023 Sell Metro by T-Mobile products and services to customers, ensuring they choose the right plans and devices for their needs. Sell smartphones, tablets, and accessories (cases, chargers, screen protectors) along with service plans. Set up and activate customer accounts, including porting phone numbers and setting up new lines. Help customers with technical issues like device malfunctions, software updates, or network connectivity problems. Assist with warranty claims, repairs, or device replacements for defective phones. Escalate advanced technical problems to higher-tier support teams or provide in-store technical help when required. ADMINISTRATIVE ASSISTANT/COLD CALLING (Fully-Remote) October 2021 - June 2022 Joint contract with 10-month-term Target Homeowners or Investors: Create a list of potential sellers, buyers, or investors by researching property listings, public records, expired listings, or recent transactions in the area. Phone Management: Calling-out prospect clients and use real estate lead sources such as MLS (Multiple Listing Service), FSBO (For Sale by Owner) listings, or online property platforms to identify potential clients. HEALTHCARE ASSISTANT/ INSURANCE AGENT WellCare, September 2018 - August 2021 Protecting Patient Information: The HIPAA Privacy Rule sets standards for protecting individuals' medical records and other personal health information. It applies to healthcare providers, health plans, and clearinghouses. Answering Calls and Emails: Respond to member inquiries related to their health insurance plans, coverage, benefits, and services. Help members understand the details of their WellCare plan, including covered services, out-of-pocket costs, copayments, and deductibles. Explaining Coverage: Explain specific coverage details such as prescription drug coverage, preventive care, and specialist services. Enrollment Assistance: Help prospective members with the enrollment process, including eligibility verification and explaining the various plan options. Billing Support: Help members understand their billing statements, explain charges, and provide guidance on how to pay premiums or resolve billing issues. Help members find in-network doctors, specialists, or facilities covered under their plan and assist with scheduling appointments. LANGUAGE/S Tagalog - Mother Tongue / English - Fluent EDUCATION AND CERTIFICATIONS Mater Dei College, 2014 - 2016 Catholic Ming Yuan College,- Microsoft Dynamics 365 Fundamentals 2024- Udemy AWS Advance Networking Specialty 2024 - Udemy