- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 34 years old
- Location:
- Barranquilla, Atlantico, Colombia
- Experience:
- 3 years
EXPERIENCE
……………………………..……….....……......
2023 - 2024
Customer
service
Jairo Alberto
Franco De la hoz
C.C-
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…………………..
I am a dedicated,
responsible professional
with a strong commitment
to continuous learning and
growth.
CONTACT
-
2024 - 2026
Dedicated Customer Service Representative with
experience in the mobile telecommunications
industry. Proficient in managing a wide range of
tasks, from processing basic account
transactions and technical troubleshooting to
handling complex escalations and refund
requests. Skilled in conflict resolution and
committed to delivering high-quality solutions
while maintaining customer loyalty.
Allied Global - Barranquilla
SME Results-driven Call Center Supervisor with
Supervisor expertise in performance management, QA
auditing, and team coaching. Proven track
record of analyzing call metrics and trends to
enhance customer satisfaction and operational
efficiency
SKILLS
Quality assurance
Data analysis
Quality monitoring and calibration
Data driven decision making
KPI tracking and optimization
People development
Workforce management
Conflict De-Escalation
Attrition reduction
Headcount Planning
TOOLSET
.. .. .. ..
.. .. .. ..
....
I possess the skills and
expertise necessary to
perform my duties
effectively.
Quantica BPO - Barranquilla
EXCEL:
WORD:
-
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HOBBIES
-MUSIC -GYM -LANGUAGES -READING
FOOTBALL
TRAVELS
SQL:
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INGLÉS:
REFERENCES
Company
Allied Global
Website: https://alliedglobal.com/
CATS
TV SHOWS
Email:
-
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