Jairo Agudelo

Jairo Alonso Agudelo DOB: February 5th, 1978 Professional profile Native english/ Spanish bilingual International sales director. Specialized in building and directing customer service and sales teams. Executive with a strong track record in creating and managing companies in the construction industry, building supplies/ materials and well versed in the telecommunication Industry. Creator of several companies, with a strong ability to manage personnel. A dynamic individual that works well with others and under pressure. Focus on achieving demanding sales targets and profitability; great sense of responsibility providing excellent customer service which supposes added value to the organization, creating initiative ideas to resolve problems. Focused in creating and managing sales/customer service teams in person or virtually, both locally and internationally. Great at teaching teams how to manage and provide elite customer service and also how to profile each customer or specific situation. Always retaining and or looking for an opportunity to generate an additional sale or service after promptly resolving the customer’s initial issue or need. Education Robert Morgan High School High School Miami, Florida, U.S.A. 1992 - 1996 Miami Dade College Associate Degree Miami, Florida, U.S.A. 1997 - 1999 Florida Gateway College Heating, Ventilation and Air Conditioning (HVAC) certification Lake City, Florida, U.S.A. 2010 - 2011 History of Employment GOLDMAN AND ASSOCIATES LAW FIRM. Intake specialist / Tier 3 Client care supervisor 2021- Present Goldman and associates law firm is one of the top family and criminal law firms in the State of Michigan. I get a generous hourly pay plus commission for sales, reviews, and turning off fires. As well as team bonuses for meeting the monthly quota. The job duties are to welcome and sign up as many clients as possible from incoming calls, live chat and email. Im also client care, I obtain reviews from clients as soon as their case is completed. I negotiate to get bad reviews removed, and also handle all the clients that want to cancel and convince them to stay. It's a very fast paced environment, we use google suite, a CRM, and many other apps simultaneously in order to get all the duties at hand completed. BMX HOLDINGS LLC Cold caller/ Acquisitions manager - BMX holdings a sister company of 5 minutes home offer in Massachusetts, is a real estate wholesaling company focused in the in buying and selling properties in the New England area. I started as a cold caller, and was rapidly promoted to acquisitions specialist and now acquisitions manager. Daily tasks were taking in and out bound calls follow ups, training of the cold callers, keeping and maintaining the CRM up to date. I handled all the paper work required to complete a transaction from beginning to end like payoff consents, sales and purchase agreements all through email and Docu sign. WIFI BOSSES 2019 - 2020 Social Media, Sales and Customer service manager The wifi Bosses are 2 young entrepreneurs that made a fortune with the skill of affiliate marketing. They created a course teaching the secret to their success. They are big on social media, and have over 400k followers on platforms like TIK TOK. I handled all sales and collections, customer service, and managed the social media traffic. My job was to answer as Chris one the the bosses, every interaction that was made from any of the platforms where made by the WIFI Boss Chris. RM FACTORY 2018 - 2019 International sales director Managed the South American Hughes satellite service call center sales department. Duties included launching the service in new South American markets. Designed and implemented strategies to hit the quarterly established sales quota. Analyzed the markets and created job aids and techniques for the agents in all of the different markets and countries. Worked with all of the telecommunication aspects of the business being a bridge between the US corporate offices and the management and IT departments for the call centers in every South American country. VIRGIN MEDIA 2016 - 2019 Customer service Sales and retention manager Managed an Internet marketing firm, focused on weight loss and self-improvement products. In charged of the customer service and sales team. Always providing strategies to increase revenue and providing the customers with the best personalized customer service. Handled all internal communication hardware and software issues. Strategized with the executive team assuring that that both the customers and agents had the best experience possible. DREAM REACH VIRTUALS 2015 - 2017 IBO Customer service and sales support Great Health Works (natural products). Assist customers with their needs. • Maintained an above average sales quota. • Recognized for giving prompt and accurate solutions to the customers. • Acknowledged for working well with others during difficult situations ABC Tutor English Teacher • • • • 2015 - 2017 Online English teacher for Asian students Helped the kids with their English homework Taught English to students of all ages The lesson was depending on the customer’s needs, Business English, Pronunciation, Reading, Writing, Grammar ABC GLASS MIRRORS & MORE - Orlando (Florida) 2002 - 2012 Founder & CEO Founder of renowned glass company in the Orlando Florida area. Responsible for the strategic direction of the company, as well as commercial operations and logistics. Annual sales of U.S. $ 1.2 million. • Annual average sales growth of 25% • Salvaged a company in bankruptcy • Increased customer base from 130 to 750 in a span of two years • Qualified providers "top client" in 2005 by PPG Glass Mfg. as a result of growth in sales PRECISION RESPONSE CORPORATION - Miami (Florida) 1997 - 2002 Customer Service Representative Retention Specialist for an AT&T account called Lucent Technologies. Responsible for account retention, customer service, tele sales and technical support. Rewarded with several Employee of the Month awards.