Jaira Anne R. Loremas

Jaira Anne Reyes I've always been a business professional with a keen interest in strategy, digital customer experience, administrative task, and sales. At the very center of everything I'm motivated by the desire to form deep bonds with individuals. Duals and teams are both possible at this stage in my career. EXPERIENCE Customer Service Representative Billing Expert and Technical Support November 2017-February 2022 My responsibilities included both inbound and outbound calls. Receiving billing questions/resolving disputes, Taking payments, upselling/proper education on the advantages and benefits of Xfinity services, and responsible for technical issues such as network resolution, operating system configuration, and providing quick help via remote desktop connections. Social Media Customer Service (Shopify) Managed two stores, Including Jewelry and Customize Jacket September 2021 to February 2022 Mainly on Facebook and Instagram, I worked on social media messages, emails, and comments. and also Customer contacts, purchases, and complaints should all be documented. Processing refunds, returns, and remakes, updating Shopify data, working with spreadsheets, sales, and purchases, and double-checking all social media postings for correctness and removing any inappropriate content. Accounting Assistant Wilcon DEPOT (Account Receivable) July 2010 to December 2011 Managed accounts payable, accounts receivable, Processing invoice payment. Working with spreadsheets, sales and purchase, ledgers and journals. and Reported on variances in quarterly costing reports . EDUCATIONAL BACKGROUND Far Eastern University Diliman Quezon City Master's Degree in BSBA Financial Management- St. Agnes School of Caloocan City Tertiary- ASVA Master Class March 2021-December 2021 A-Z guide ( Product Research, Product listing optimization, Inventory Management, etc..) to become a skilled, in-demand, and complete Amazon Seller VA. Personal Info E-mail-Phone Number- Portfolio https://jairareyes.mystrikingly.com SKILLS & PROFICIENCIES Fluent in English Excellent problem solving and strong analytical skills. Social media Management Computer literate Self Motivation And Discipline Quick Thinking And Effective Decision Making Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint Proficiency with cloud-based platforms such as Google Docs, Skype, and other remote team messaging apps Familiarity with social media platforms PROGRAM & TOOLS MS Office (Excel, Word, PowerPoint) Internet Communications Skype, Zoom, Viber, WhatsApp and Slacks Hubstaff Social Media Facebook, Twitter, Google+, Instagram, Buffer Email finder Rocketreach, Hunter.Io Canva Project Management Tools Google Docs CSR/Einstien 360