In my last role, I managed a commercial team of 14 people, for an outsourcing service. My responsibilities included, managing and tracking KPIs, training and overseeing the daily operations of each commercial staff member, online and in stores, and branding events, as well I take care of the visual merchandising in locations.
Experience and Skills: Throughout my career, I have developed key skills that make me an ideal candidate for remote position. My experience in customer service has enabled me to understand and anticipate customer needs, while my work in the commercial area has provided me, with a global and strategic perspective, for positioning brands in a dynamic and competitive environment.
In my previous role, I was responsible for leading a commercial team of 16 agents, where I implemented strategies that significantly increased customer satisfaction and improve sales. Additionally, my ability to manage outsourcing projects has proven crucial for optimizing resources and improving operational efficiency.
I am confident that my problem-solving skills, ability to make decisions under pressure, and collaborative approach would add significant value to your brand. I am excited about the opportunity to contribute with my experience to the continuous growth and success of your team.