Jainah Lynn Rocero

 JAINAH LYNN BALDEO ROCERO 58 F. Marino St. Lakeside Park Subd. San Pablo City, Laguna Mobile Number: - Email:- Professional Background Teledirect Philippines April 2019 to Present Online Advertising for Google Calling businesses in the United Kingdom to offer free consultation in setting up a Google Ads account. To introduce Google Ads to business owners and marketing heads and managers. To explain the benefits of using Google Ads to one’s business. Transfer the decision makers to Google Ads Expert for further discussion and setting up a campaign for the business. IPF Real Estate October 2017 – October 2018 Rental Listing Executive Rental Listing Specialist are telecallers who calls the Potential client or Existing client for their property available for Rent or Sale and also probe if they are interested to buy any property. To generate Rental Property Listing as per company policy and requirement. Negotiate with client for a realistic and market driven price for listing. Obtain all necessary client documentation required for listing. Timely follow-up for pending documents. Coordinate with Sales Listing Specialist for lead exchange. Maintain report for daily lead generated and Document status. Maintain and update follow up call report. Achieve Daily/ Weekly / Monthly target for call and quality leads. Proper CRM lead update with a precise information of the property available for Rent. To continually update knowledge on Dubai property Market JP Morgan Chase October 2015 – August 2017 Collections Specialist II Places outgoing and receives incoming collection calls with strict adherence to fair to fair debt laws to obtain reason for delinquency Provides information about sources of assistance, such as credit counsellors or utility payment plans Refers calls to the single point of contact for analysis when appropriate Secures promises to pay or takes payment over the phone and establish repayment plans Orders system generated letters to borrowers who cannot be contacted by phone and to confirm payment arrangement Accepting payments and sending payment posting instructions Updates borrower’s information Follows FDCPA, privacy policy and all other applicable policies and guidelines Performs additional responsibilities as needed Acquire Asia Pacific August 2014 – July 2015 Sales Consultant Responsible for selling telecommunications products including cellular phones and parts, network managed services, cabling, corporate internet access, web security, information services and VOIP Sell telecommunications products and services to both individuals and companies Sell VOIP for corporate technology and communications systems Build market position by locating, developing, defining, negotiating and closing business relationships Keep abreast of current technology trend Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointment Book and install new lines/circuits/bundles/services to meet established monthly quotas Design customized, cost-effective solutions for the client Manage territory using technology, prioritization and time management skills Submit pricing and pre-qualification request reflecting the clients requirements Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride and quality workmanship Maintain an update database in sales database including all activities, partners and opportunities with their current status Capture and review any competitive intelligence gathered and proactively communicates this information to marketing Microsourcing Phils., Inc. October 2012 – June 2014 Sales Consultant Target accounts in local geographic area typically at ownership level, in the small to medium sized business market Responsible for prospecting, managing and bringing to closure new business opportunities within targeted area including: Table service accounts, quick service accounts, and other relevant hospitality industries in a territory As a member of the sales team, objective is focused and performance is measured on the ability to close new business within assigned territory Resolve customer inquiries and complaints Set follow-up appointments to keep customers aware of latest developments Create sales material to present to customers base on their company needs Executes sales process by moving on new opportunities successfully through the funnel with accountability for building relationships with prospective and competitive customers and articulate solutions. Sun Communications and Call Center March 2011 – August 2012 Sales Consultant/ Appointment Setter Outbound calling Calling Businesses in United States that were using Verizon as their phone provider. Asking business owners to switch from Verizon to a local phone provider for a cheaper cost. Explain the benefit of switching from one provider to another. Setting appointment to office owners. Calling office owners in Canada to set an appointment with one of our specialist dealing with office products, equipment and supplies. APAC Solutions MEDCO Health Solutions October 2009 – December 2010 Pharmacy and Members Assistance Assist licensed pharmacist in preparing and dispensing drugs to patients covered with health insurance as well as to the health care providers. Gathers, organizes, and assesses patient information Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies Liaises with healthcare providers and patients to obtain correct prescription information Answers patients' questions about their medications under the supervision of the pharmacist follow-up appointments to keep customers aware of latest developments Maintains electronic patient information Check if the patient is covered by the health insurance Explain to the patients the coverage of their health insurance Check if the prescription of the patient is covered by their insurance. One World Connections February 2008 – September 2009 Sales Consultant / Customer Care Specialist Handled both Inbound and Outbound Sales Worked as a Customer Care Specialist as well Generated leads for the business that were interested to outsource with or company Responsible for prospecting, managing and bringing to closure new business opportunities within targeted area including: Table service accounts, quick service accounts, and other relevant hospitality industries in a territory Resolve customer inquiries and complaints Set follow-up appointments to keep customers aware of latest developments Create sales material to present to customers base on their company needs Executes sales process by moving on new opportunities successfully through the funnel with accountability for building relationships with prospective and competitive customers and articulate solutions. Verve Contact Solutions / Havenlink June- – January 2008 Sales Consultant/ Customer Care Specialist Catered both Outbound Sales and Customer Care Have handled different accounts catering both US consumers and businesses. Have called for accounts such as voicemail services, airline ticketing, time share, energy provider, student loan consolidation, and car insurances Educational Background TertiaryFar Eastern University Manila – Philippines Bachelor of Science in Chemistry (Ladderized) 1998 – 2003 University of Santo Tomas Manila – Philippines Bachelor of Science in Chemical Engineering 1996 – 1999 SecondaryCanossa College San Pablo City, Laguna – Philippines 1992 – 1996 PrimaryCanossa College San Pablo City, Laguna – Philippines 1984 – 1992 References Available upon request I hereby certify that the above-mentioned information are true and correct Jainah Lynn Baldeo - Rocero