Jaimee Quintana

Jaimee Quintana Professional and experienced Customer Service Specialist with a demonstrated history of working in the outsourcing industry for three years. Skilled in Customer Service, Lead Generation, Bookkeeping, and a multi-tasker. Independent learner with strong professional skills set and a bachelor’s degree focused in accounting. Venturing in the Voice-over industry with background in hosting and singing. PROFESSIONAL EXPERIENCE CONTACT-m - Bacoor Cavite, Philippines www.linkedin.com/in/jaim ee-quintana-0b- live:.cid.a2c6dc735c8fca5d MICROSOURCING* UNI-QUEST* STUDENT ENROLLMENT ADVISOR ▪ Generates leads of prospective applicants and enrollees from around the world for US and UK colleges and universities. ▪ Making follow-up calls to guarantee the conversion of leads from student applicants to confirmed enrollees. ▪ Conducts and participates on brainstorming together with the university admission directors and the client to boost enrollment rate. ▪ Campaigning bi-monthly webinars conducted by University admissions. ▪ Participates on brainstorming with the client to increase webinar attendees. LANGUAGE ▪ Training newly arrived Student Enrollment Advisors for US colleges and Universities. English SYKES ASIA* MACQUARIE BANK * FINANCIAL CUSTOMER SUPPORT TOOLS Salesforce Citrix Click4assistance ▪ Answers Inbound calls from Macquarie Account Holders in Australia to provide resolutions to their bank account issues. ▪ Provides firsthand resolution to clients declaring Hardship due to natural disasters, accidents, death, bankruptcy, domestic violence, and the likes. ▪ Helps client in troubleshooting their account like doing password recovery, removal and adding bank details, changing bank name from personal to business account and removal and adding authorized party. Google Docs EPERFORMAX* PAYPAL* CUSTOMER SERVICE REPRESENTATIVE Microsoft Office ▪ Taking Inbound calls from PayPal account holders across the US and ▪ HOBBIES Singing & Hosting ▪ ▪ ▪ Playing the piano Reading & Research Editorial writing Biking Cooking answers their inquiries. Performs transaction history review to determine accuracy of the balance and credit. Flags fraudulent accounts and reports it to escalations team. Performs basic trouble shooting like password recovery and changing or correcting the name on the account. Give walkthroughs in creating account, sending payments, changing from personal to business accounts, etc. EDUCATION EASTERN SAMAR STATE UNIVERSITY Bachelor of Science in Accountancy- ▪ Deans Lister-