Jaime Sto Domingo Jr

Jaime Sto Domingo Jr., ITILv3 IT Engineer Curriculum Vitae Address 14 Armida S. Reyna St. BF Homes, Manresa Subdv. Executive Summary As an I.T. Professional, I have always been challenged with the competition on what the IT industry has. It makes me desire more to continue enhancing my knowledge and skills to deliver high quality I.T. service. I have more than 6 years of solid IT background mainly in a BPO IT Infrastructure. I have proven capability to setup new project and troubleshoot IT related systems, coordinate with business operations and provide quality IT service. Work Experience Sr. Support Engineer (May 2019 – Present) Paranaque City, Metro Manila Phone - Email-Date of Birth October 2, 1986 LinkedIn linkedin.com/in/jmstodomingojr HCL TECHNOLOGIES PHILIPPINES  Accurately testing, identifying, repairing, resolving and documenting end user technical issues regarding basic network/desktop/laptop/macbook support, Printers and LAN cable drops  Configuration and maintenance of our servers and networks inside our data centers. e.g. (Active Directory, DHCP, DNS)  Managing server resources and its systems and also key process that is critical to service and satisfaction.  Installation of new and/or reconstruction of existing servers, configure Skills Technical Configuration and Troubleshooting  Windows Desktop  Apple Mac  Server  Network MS Server Administration hardware, peripherals, services, settings, directories, storage, etc. in  Hyper-V accordance with the standards of project/operational requirements.  Active Directory  SCCM  Group Policy  DNS  DHCP  Configuring Mac devices and deploying windows images  Pushing windows patches and policies through SCCM  Develop, maintain, and utilize SCCM to follow up on desktop changes including software installations Network Administration Airport IT Analyst (May 2017 – June 2018) AMADEUS MARKETING PHILIPPINES  Provide Onsite and remote support for IT systems and networks, including system upgrades and hardware configuration.  Maintaining AWS instance for our specific function or role  Take ownership of customer issues from acknowledgement through to resolution, facilitating investigation and problem solving to ensure that issues are progressed and resolved in defined time frames.  Infrastructure  IP Addressing and Subnetting IT Service Management  IR and SR handling  IT Process Implementation  IT Asset Compliance IT Associate Engineer (July 2014 – January 2017) Certification HCL TECHNOLOGIES PHILIPPINES  ITILv3 Foundation Certified  IELTS – International  Accurately testing, identifying, repairing, resolving and documenting end user technical issues regarding basic network/desktop/laptop support, Printers and LAN cable drops  Configuration and maintenance of our servers and networks inside our data centers. e.g. (Active Directory, DHCP, DNS)  Installation of new and/or reconstruction of existing servers, configure hardware, peripherals, services, settings, directories, storage, etc. in Language Testing System Training  Windows Server 2012  Basic Linux  IP Addressing and Subnetting accordance with the standards of project/operational requirements.  L2 Technical Analyst (September 2011 – February 2014) Penetration Testing and Ethical Hacking EXPERT GLOBAL SOLUTIONS (FORMERLY APAC CUSTOMER SERVICES)  Primary role is providing day-to-day administration and support of the Education: company's local area network (LAN), hardware and software installation and San Beda College – Alabang configuration, installation and configuration of desktop workstations and (2010) associated peripheral equipment. B.S. Information Technology  This also includes the maintenance of the company’s data center where the major in Network Servers and Routers are located. Administration  Conversion of voice ports to LAN port  Provides support and instruction in use of business productivity applications to end users, both on-site and by telephone. Provides 2nd level customer support during business hours.  Troubleshoot applications / systems / hardware related problems to restore services to meet stated SLA IT Service Desk Analyst (May 2010 – September 2011) ACCENTURE PHILIPPINES  Supporting IT related issues, request and incidents such as account issues, workstation problems, computer application configuration and also computer network configurations  Remote Support, handles the account issues, creation and also converting nodes to a specific VLAN, Installing Programs to other PC’s remotely and adding admin rights to users on their respective workstations.  Utilizing and managing our Active Directory service for our current and future clients. Character Reference Available upon request