Jaime Joaquin Angel Marco del Villar

 JAIME JOAQUIN ANGEL M. DEL VILLAR 554 A Carpenter St., Phase II Moonwalk Paranaque, Metro Manila, Philippines Mobile - CAREER OBJECTIVE To be a part of management team in a well-established organization BPO industry that will provide opportunities for career advancement, highly competitive compensation package commensurate to professional qualifications SUMMARY OF QUALIFICATIONS 25 years of experience in Customer Service initially as an agent then rising from with promotions to managerial level, with excellent skills in communication, leadership, objective judgment/ decision making the ranks with skills in all aspects of Customer Service and BPO operation. Work experiences include employment with JP Morgan Chase Manhattan Bank, Telus, Teletech and Client Logic in areas of voice, correspondence, chat, email and technical trouble shooting over the phone for Dell Computers. Performed functions equivalent to Operation Manager. General Manager, Project and IT Manager and HR PROFESSIONAL EXPERIENCE Jaime VC Red Pocket Mobile Thousand Oaks, USA Project and IT Manager February 2014 December 2016 Red Pocket Mobile Thousand Oaks, USA General Manager for Customer Service February 2012 December 2016 Vontastic California, USA General Manager January 2011 to April 2012 TELUS (TSYS account) Telus Bldg. Araneta Cyberpark Cubao Senior Team Leader Account (Rush Card) August 2009 to December 2009 JPMorgan Chase Manhattan Bank Ayala, Philippines Dispute Agent March 2007 to March 2009 CLIENT LOGIC ( Dell Account ) Wymsum Tower Ortigas Pasig Technical Support Agent June 2005 to August 2006 HOTEL INTER-CONTINENTAL MANILA Ayala Makati Concierge January 1999 – March 2005 COMPUTER KNOW HOW: Familiar with Office – Word and Excel, operation of computers and troubleshooting all Windows versions and Mac OS, Hardware/Software Troubleshooting EDUCATION Bachelors Degree in Accounting- Far Eastern University 1985 –1989 UP SOUTH SCHOOL Secondary Education - Completed Primary Education – Completed 1978 – 1985 Colegio San Agustin Trainings and Seminars Attended: Visa and Mastercard Certification Guest Satisfaction Seminar Telephone Courtesy Sale and Marketing Techniques Up Selling Strategies Voice and Accent Training Technical Trouble Shooting for Dell Computers LANGUAGES SPOKEN English, Spanish (conversational) and Tagalog PERSONAL INFORMATION Age : 47 years Birth date : November 24, 1971 Civil Status : Married,