Jaime Giovanni Juarez Arevalo

JAIME GIOVANNI EDUCATION 2016 Bachillerato Colegio Nazareth (high school diploma) CONTACT --01/06/1999 El Salvador EXPERTISE SKILLS 1. Communication skills 2. Customer orientation 3. Technical skills 4. Problem-solving skills 5. Time management 6. CRM Systems 7. Google Suite LANGUAGE SKILLS Fluent in Spanish (native language) 2016- Escuela Americana Advanced English proficiency: Strong written and verbal communication skills. Ability to effectively interact with international clients and colleagues. - Universidad José Simeón Cañas Mechanical Engineering (incomplete) WORK EXPERIENCE June 2019- April 2022 Telus (Koodo Postpaid, Prepaid, Web Store) Customer Service Use soft skills to solve any inquiry from the clients related to the services we provide. Explain financial information from their accounts to our clients. Assisting customers in evaluating and selecting suitable service plans and phones to facilitate contract agreements. May 2022-October 2022 The Office Gurus (Main Street Renewal/TXU Energy) Customer Service Resolve inquiries about utilities payments and billing. Scheduling, assigning, and confirming tickets with contractors for house repairs. Provide expected solutions related to the services provided, explain bills, and review usage and rates available. Upsell insurance package for surge protection for each interaction. November 2022-Current Teleperformance (AT&T Uverse)(Cricket) Tech Support / Customer Service Provide assistance with any tech issues level 2 for home services including internet, television, and phone. Provide customer assistance with account changes, payments, and service modifications. Answered high call volume about product general information and inquiries.