Jaime Berou Jr | Freelancer Resume

Batangas, Philippines Education Davao City, Philippines Jaime Berou Jr Philippine Women’s College of Davao -https://www.linkedin.com/in/jaimeberou-jr-b-b/ June 2011 | April 2016 • BS Entrepreneurship in Entrepreneurship. GPA: 2.25 Experience Medical Record Retrieval Specialist ADEC Innovation Nov 2021 – Present Muntinlupa, Philippines • Proactively contact custodians through phone calls and other communication methods to ensure timely completion of orders. • Provide inbound support to providers, patients, and legal representatives, addressing inquiries and facilitating efficient resolution. • Oversee payment transactions and coordinate courier services for record pickups. • Maintain a structured and prioritized rotation of work orders, ensuring calls are made based on urgency, primarily by due date. • Review incoming medical records to verify data accuracy and integrity. • Ensure all documents are efficiently scanned, indexed, and processed in a timely manner. • Collaborate with internal teams on various initiatives and projects, taking on additional responsibilities as needed. • Intensify communication with custodians as orders near their due date, sending necessary notices to expedite record Dental Insurance Veriﬁcation Agent Opencare (Upwork) Oct 2020 – Sept 2021 Canada • Conﬁrm patients’ dental insurance coverage to ensure eligibility for required procedures. • Verify patient information, including demographics and insurance policy details. • Enter and update patient data within practice management software, maintaining organized and accurate records. • Communicate with insurance providers to clarify coverage, beneﬁts, and limitations. Customer Service Representative (Dental Insurance) Alorica June 2019 – August 2020 Muntinlupa, Philippines • Explained beneﬁts and coverage details, ensuring clarity for patients and providers. • Provided claim status updates and assisted with inquiries related to insurance processing. • Addressed providers concerns, answered inquiries, and provided effective solutions. Technical Support Representative GTI March 2018 – March 2019 Cebu, Philippines • Increased customer satisfaction by streamlining and improving technical support processes. • Assisted users with account access issues, including password recovery and login troubleshooting • Diagnosed and resolved system errors, ensuring smooth functionality. • Provided guidance on software updates, modiﬁcations, and feature enhancements. • Delivered proactive support to minimize recurring technical challenges and improve user experience. Professional Skills • Administrative: Prioritized multiple work orders based on urgency and due dates„ ensuring operational efficiency • Inbound & Outbound Communication: Managing calls for records retrieval and insurance processing. • Medical Records Management: Ensuring accuracy and compliance with HIPAA/PHIPA • Customer Service: Resolving inquiries and providing support with professionalism • Dental Insurance Veriﬁcation: Conﬁrming coverage and beneﬁts Character Reference • Team Manager Mae Fonceca (ADEC) • Team Manager Chantel Lois Odchigue (Opencare) • Team Manager Kathy Panaligan (Alorica) • Team Manager Severino Aluste (GTI)