JAILEIN LEM-EW
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability to
become a
proactive virtual assistant.
SKILLS
Exceptional communication
Successful working in a team environment, as well as
independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality
results
WORK EXPERIENCE
CONTACT
Team Lead
202 Medina St. San
Vicente, Baguio City,
Philippines, 2600--
/jailein-lem-ew-3b775258
EDUCATION
CSSWB/LEAN SIX SIGMA
Master in TESOL
B.S Nursing
2022 - PRESENT
Monitor agents and dispatches.
Correcting Timesheets on Hubstaff.
Help in planning and maintaining logistics policies
and procedures
Maintain schedules and deadlines
QA calls and coaching.
Escalate any orders with issues.
JAILEIN LEM-EW
LOGISTICS REPRESENTATIVE
Scoper/Operator
2021 - PRESENT
-
Receiving and checking deliveries to ensure that
the correct amount and type of stock are
delivered.
Heeding notes about appropriate procedures for
handling stock, particularly when fragile.
Help in planning and maintaining logistics
policies and procedures.
Maintain schedules and deadlines.
Call agents or couriers to dispatch orders.
Go over the details of the order with the
agents/couriers.
Escalate orders to operations
DEPUTY TEAM LEAD/CUSTOMER SERVICE
2020 - 2021
Train agents in providing customer service.
Reply to emails from customers using the
language of the brand.
Report to Senior leads/Managers for any
escalations.
Quality Assurance
Mortgage Underwriter-
Reviewing and verifying loan applications and
supporting documentation.
Preparing reports on assessment findings.
Ensuring compliance with regulatory standards.
Ensuring compliance with company policies and
guidelines.
Returning applications with additional
documentation to the loan officer for review.
Call agencies to procure documents.
Train new agents.
Quality assurance
RoutING delegations from scoping to operations.
ScopING delegations by preparing SOPs to be
operated on by agents.
Data Research
Transcribing audio meetings into Word.
Email management
Quality Assurance
ESL Teacher-
Arrange classes for foreign students
Teach Grammar, Listening, Speaking, and Writing.
Teach TOEIC/IELTS preparation courses.
Assess students’ ability, develop and execute
lesson plans to build and enhance students’
knowledge in the academic areas.
Manage the class and make it a sound
environment for learning, and maintain discipline.
Provide mainstream language support and have
students practice theoretical offered lessons.
Use continuous improvement processes and tools
to make interactive lessons.
Respond to or escalate student-related issues as
they arise.
Evaluate students' classwork and assignments and
provide effective feedback.
