Jaijish Vijayan

I have over 7 years of experience in customer service operations, support escalation handling, and backend coordination across industries including e-commerce, IT support, and HR services. My core strength lies in managing high-volume customer interactions via email, chat, and ticketing systems like Zendesk and Freshdesk, while maintaining SLA compliance and ensuring customer satisfaction.

In my recent role, I also supported PMO-style tasks such as creating internal SOPs, managing escalation trackers, preparing weekly performance reports, and coordinating with product and tech teams to resolve workflow gaps. I’m comfortable working independently or within distributed teams and have experience using tools like Jira, Confluence, Google Workspace, and Excel for task tracking and documentation.

I bring a solution-oriented approach, strong attention to detail, and excellent written communication. I’m currently looking for remote opportunities where I can contribute to customer success, virtual assistance, or project coordination roles with consistency and ownership