JAICYN KAIZZ LAGAYAN
A+ Virtual Assistant | Admin, Travel, Customer & VA Staffing Support
SUMMARY
Results-driven Virtual Assistant with 7+ years of experience in administrative support, travel
coordination, customer service, and VA recruitment. Proven track record in streamlining operations,
managing executive schedules, and delivering high-quality client support. Experienced in sourcing,
onboarding, and managing Virtual Assistants to support business growth.
PROFESSIONAL SKILLS
Executive & Administrative Support
Calendar & Email Management
Travel Planning & Coordination
Customer Support (Phone & Email)
VA Recruitment & Staffing
Team Leadership & Training
Invoicing & Financial Tracking
Process Improvement & Workflow Optimization
PROFESSIONAL EXPERIENCE
Expedition Partners Ltd. (Australia)
Dec 2018 - Present
Virtual Assistant | Administrative & Finance Support
Managed end-to-end travel bookings (hotels, cruises, tours), ensuring seamless client
experience
Coordinated executive calendars and appointments using Calendly, improving scheduling
efficiency
Handled email and calendar management, maintaining organized and timely communication
Provided executive support to senior management, assisting with daily operations and priorities
Developed and implemented workflows that improved operational efficiency
Managed website content via WordPress, including blog publishing and updates
Created and executed email campaigns and landing pages using Mailchimp
Processed invoices, payments, and reconciled statements of accounts (SOA)
Prepared travel insurance quotations and client documentation
Created detailed travel itineraries using Travefy
Created and maintained spreadsheets relevant to customer database and reports
VA Recruitment & Staffing Specialist / Team Lead
Screened and evaluated Virtual Assistant candidates through resume review and interviews
Matched candidates based on client requirements and role fit
Led onboarding and training of new hires
Supervised and supported a team of VAs to maintain productivity and quality
Assisted in performance evaluations and team development initiatives
Jun 2017 - May 2018
Express Gifts Philippines
Customer Service Advisor
Managed end-to-end customer interactions, from order placement to post-purchase support
Delivered timely and professional responses to customer inquiries via phone and email
Resolved complaints efficiently while maintaining a positive customer experience
Processed payments and ensured accuracy in all transactions
Provided product guidance and support, improving overall customer satisfaction
Tracked and monitored orders, ensuring transparency and timely updates for customers
Sykes Asia
Oct 2016 - Jun 2017
Customer Service Representative
Handled an average of 40-50 calls for an 8-hour work shift
Delivered end-to-end customer and technical support, resolving inquiries and issues with
efficiency and professionalism
Conducted basic troubleshooting for mobile devices, improving issue resolution and customer
experience
Assisted customers with device activation and setup, ensuring a seamless onboarding
experience
Acted as a mentor to new hires, providing guidance on tools, workflows, and customer handling
best practices
Contributed to team performance by supporting knowledge sharing and maintaining service
quality standards
TOOLS & SOFTWARE
WordPress, Monday.com, Calendly, Mailchimp, Travefy, Canva, Google Workspace, Microsoft
Office, Travelog, META Business Suite, Slack, ZOOM, Trello, ChatGPT, Claude, Expedia, STUBA,
Bedsonline, AGODA, Amadeus
EDUCATION
Masters in Business Administration (On going)
Lyceum Northwestern University
Bachelor of Science in Accountancy
PASS College
ADDITIONAL INFORMATION
Languages: English, Tagalog
Jun 2025 - Present
Jun 2010 - Mar 2014
