Jahnya Mundell

JAHNYA MUNDELL ADMIN AND CUSTOMER SERVICE PROFESSIONAL CONTACT- - PROFILE A dedicated and personable professional with a passion for providing exceptional customer service, fostering positive relationships, and enhancing community engagement. Effective communicator with strong organizational skills and a demonstrated ability to thrive in dynamic environments, ensuring a welcoming and inclusive atmosphere for all. Spanish Town, St. Catherine SKILLS WORK EXPERIENCE Interpersonal Communication Social Media, Sales, and Promotions Officer Telephone Etiquette Ragamuffin Hostel & Coffee Bar Documentation Proficiency Scheduling and Media Management EDUCATION Immaculate Conception High School 2016 - 2022 10/2023 - 01/2024 Create and capture content for the Instagram page and display in the café and hostel spaces. These would range from infographic posters, price lists and directions to customer engagement and upcoming/regular events. Plan, execute and host promotional or engagement driven events in the café to increase business exposure, foot traffic and customer retention. Plan and analyze different promotions aimed at increasing sales or research on the market demand. Collected feedback from customers or first -time visitors on how to improve the atmosphere, experience or catalog of stocked items in order to produce better services. Worked on various other tasks within the outlined responsibilities of my role based on needs of the café, hostel or my supervisors. High School Diploma CSEC (Caribbean Secondary Education Certificate) Mathematics: Grade 2 English Language: Grade 1 - Distinction English Literature: Grade 1 Information Technology: Grade 1 Distinction Food and Nutrition: Grade 1 - Distinction Spanish: Grade 2 Economics: Grade 3 Chemistry: Grade 3 CAPE (Caribbean Advanced Proficiency Examination) Communication Studies: Grade 2 Food and Nutrition: Grade 2 Management of Business: Grade 4 Economics: Grade 4 LANGUAGES English Spanish Server & Dream Bowl Chef Ragamuffin Hostel & Coffee Bar 07/2023 - 10/2023 Engage with customers daily, providing detailed menu descriptions and personalized recommendations with a welcoming demeanor. Foster customer loyalty through engaging conversations, encouraging social media interaction, and inviting return visits with friends and family. Ensure cleanliness and upkeep of production, dining, and social areas in the café. Assume roles as cashier, barista and cold kitchen chef as needed, maintaining professionalism and clear communication with customers. Skillfully prepare and present Dream Bowl menu items, focusing on both visual appeal and taste satisfaction. Periodically craft bases for Dream Bowls, contributing to menu variety and freshness. Collaborate with various personnel across the café and hostel for seamless operations and a harmonious work environment. Assist in stock management, including noting counts, identifying needs, and ensuring freshness and quality of fast-selling items. JAHNYA MUNDELL ADMIN AND CUSTOMER SERVICE REPRESENTATIVE CONTACT- WORK EXPERIENCE Brand Advocate Sagility - Spanish Town, St. Catherine EXPERTISE Proficient in Google Workspace, Microsoft Office and Canva. Experienced in various platforms including Instagram, Pinterest, X/Twitter, Threads, YouTube, and TikTok. Strong skills in content creation encompassing writing (content, poems, jingles), SEO, and engagement. Capable of producing diverse content with the ability to entertain, inspire, educate, and advocate. Highly sociable with a talent for establishing enduring connections with individuals from diverse backgrounds. Skilled in creating a non-judgmental and open environment that fosters self-expression REFERENCES Crystal Mundell-- Kenesha Palmer-- 09/2022 - 07/2023 Proactively managed high volumes of over 30 daily customer inquiries, swiftly addressing benefits and claims, promptly answering questions, and effectively resolving issues. Maintained meticulous and accurate records of all customer interactions, encompassing comprehensive details such as customer names, demographics, policy requests, changes, and underlying reasons for each interaction. Consistently excelled as top performer, consistently ranking within the top 1–15 positions, with notable achievements of being the number one performer for 40% of that period, spanning consecutive months. Demonstrated a consistent track record of exceptional quality performance, maintaining a level of 90% and above for numerous consecutive months. Secretary Thiiah’s Juices & Organic Foods 08/2022 - 09/2022 Demonstrated proficiency in maintaining organized information through manual and digital methods, as well as preparing and refurbishing systems to facilitate administrative duties. Conducted daily financial analysis, including calculating gross profits and monitoring cash flow with precision. Maintained accurate financial records through diligent data recording and inputting into comprehensive bookkeeping systems. Involving up to 30 calculations per day for previous months. Efficiently managed phone calls, adeptly relaying messages, while also demonstrating precise organization and coordination of ideas, notes, and schedules. Meticulously serviced meetings by capturing minutes and documenting critical details, ensuring accurate record-keeping. Additionally, maintained strong attention to detail by thoroughly proofreading essential documents and emails. Effectively oversaw employee management, including work scheduling and performance optimization, utilizing keen observation and open communication. Provided constructive feedback through team evaluations to drive overall performance improvement. Floor Assistant Discount Centre and Pharmacy 08/2021 - 09/2021 Demonstrated effective management of signing and receipt process for delivered items, maintaining meticulous daily accounting and seamlessly integrating them into POS systems. Proficiently stocked merchandise, prioritizing clear labeling and meticulous organization according to weight and category. Prepared merchandise for distribution, ensuring strategic placement and appropriate tagging for optimal sales. Utilized strategic thinking to arrange newly received products into visually appealing and well-organized displays, maximizing their impact for successful sales promotions.