JAHNELA R. FERNANDEZ
P1 Colonia, Valencia City, Bukidnon
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OBJECTIVE
To leverage my accumulated years of experience in administrative assistant, customer service, appointment
setting, and supplier relations to enhance organizational efficiency and innovation. Aiming to contribute strategic
insights and process optimization skills to a dynamic team, fostering both business growth and personal
development.
CORE COMPETENCIES
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Time Management
Professionalism and Integrity
Customer Service
Attention to detail
TOOLS PROFICIENCY
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Canva
Calendly
Vici Dialer
Go High Level
Zoom
Google Workspace
Microsoft Products
PROFESSIONAL EXPERIENCE
Appointment Setter
Pinnacle Virtual Solutions | Malaybalay City, Bukidnon | January 16, 2024 – June 30, 2025
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Make outbound calls to license insurance agents using Go High Level.
Build rapport with prospects and maintain a professional demeanor.
Meet and exceed call quotas and sales targets.
Handle objections professionally and redirect to appropriate resources if needed.
Maintain and update accurate records of conversations and appointment details in CRM.
Follow up with leads who have shown interest but have not yet scheduled an appointment.
Administrative Assistant
DEVDREX CONSTRUCTION SERVICES | Grand Meadows, Valencia City | July 2019 – December 2023
Administrative Task
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Maintained accurate records for all office activities and bank transactions.
Answering client inquiries, maintaining client relationships, and managing customer support.
Gained extensive experience in negotiating pricing and terms with suppliers to meet budget
requirements.
Prepares price quotation and purchase orders, verifying specifications and price; and obtain
recommendations from suppliers for substitute items.
Verified receipt of items by comparing items received to items ordered.
Financial Tasks
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Facilitates the replenishment of the company's petty cash fund.
Responsible for payroll management; releases cash/check for employee salaries.
Cheque Issuance.
EDUCATION
CENTRAL MINDANAO UNIVERSITY
Bachelor of Science in Office Administration
May 2015 – June 2019
