Jahbuchim Ekuhule

 *Ekuhule Jahbuchim *Sales/customer service representative Summary: Highly skilled and tech-savvy customer support representative with 5+ years of experience in providing exceptional support to global customers via phone, email, chat, and social media. Proficient in remote work tools and platforms. Proven track record of resolving complex issues, improving customer satisfaction, and consistently meeting performance metrics. *Technical Skills:* - CRM Software:, Salesforce, Freshdesk - Remote Work Platforms: Zoom. - Communication Tools: Phone, Email, Chat, Social Media - Problem-Solving Tools: Analytical software. - Operating Systems: Windows, Microsoft office *Professional Experience:* *Senior Customer Support Representative (Remote)AO Global life insurance company USA -) - Respond to customer inquiries via phone, email, chat, and social media - Resolve complex customer complaints and issues in a timely and professional manner - Collaborate with internal teams to resolve complex issues - Maintain accurate records of customer interactions - Consistently meet or exceed customer satisfaction and performance metrics *Sales Support Representative*, opay Nigeria -) - Handled customer calls and emails regarding product inquiries and issues - Resolved customer complaints and concerns in a courteous and efficient manner - Utilized problem-solving skills to address complex customer issues - Consistently met or exceeded customer satisfaction and performance metrics *Education:* - Bachelor's Degree in philosophy and logic-)) *Languages:* - English (fluent) *Personal Skills:* - Excellent communication and interpersonal skills - Strong problem-solving and analytical skills - Ability to work independently in a remote setting - Customer-centric approach - Time management and organizational skills.