Jahanzeb Javed

I am a seasoned customer success and project management professional with over a decade of experience in customer support, operations, and technical issue resolution. My career has been defined by a strong focus on improving customer satisfaction, driving operational efficiency, and leading cross-functional teams to deliver outstanding results.

In my role as a Project Manager – Customer Success Manager at ItechLeadz, I led customer success strategies that increased customer retention by 20% through CRM optimization and streamlined service delivery. I managed customer onboarding, resolved complex technical issues, and provided strategic insights to senior management to improve product offerings and customer engagement. My ability to analyze customer feedback and operational data allowed me to implement process improvements that enhanced overall business performance.

Previously, at VOA (VacationOwnership Advisor), I managed high-value client reservations and customer success in the vacation ownership industry. I conducted welcome calls, handled customer onboarding, and provided technical support to ensure a seamless customer experience. My efforts in facilitating successful first bookings and resolving customer issues contributed to reducing cancellations and increasing customer satisfaction.

I am highly skilled in using industry-leading tools such as HubSpot, Salesforce, Zendesk, and Asana to manage customer interactions, track performance metrics, and optimize operational processes. My experience also includes handling financial discrepancies, customer escalations, and product feedback to ensure customer needs are met effectively.

What sets me apart is my ability to combine strategic thinking with hands-on execution. I thrive in fast-paced environments and have a track record of managing complex projects from initiation to completion while maintaining high levels of customer satisfaction. My communication skills allow me to collaborate effectively with internal teams, stakeholders, and customers, ensuring alignment and consistency across all touchpoints.

I am passionate about delivering value to both customers and businesses by identifying opportunities for growth and implementing data-driven strategies to improve customer retention and operational efficiency. My goal is to continue using my skills and expertise to contribute to a company’s success by creating positive customer experiences and driving business results.

I am excited about the opportunity to bring my experience in customer success and project management to a new challenge. Let’s work together to achieve outstanding results!