Jahangu Mistry

JAHANGU MISTRY Mobile: - E–Mail:-/-LinkedIn URL: https://www.linkedin.com/in/jahangu-mistry-/ Technical Project Manager | Program Manager | Certified ScrumMaster® | CSM® | Scrum Alliance 2018 PROFILE SNAPSHOT  Over 15 years of progressive leadership in E–commerce, digital marketing, IT consultancy, EDI & B2B Systems Integration, Presales, Transition Management, P2P, supply chain and Level 1 and 2 Technical Support globally  E–commerce Specialist with expertise in managing EDI based B2B & e–procurement consultancy projects for Fortune 500 and Fortune 100 organizations across multiple industries on Ariba / SAP platforms  Business development for new client’s on-boarding and process transitions  Excellence in defining and executing standard operational processes critical to quality for multiple B2B consultancy EDI based projects  Strong analytical skills with ability to collect data, test data, draw conclusions and make recommendations  In–depth knowledge of Purchase–to–Pay cycle / Purchase Order processes to be able to coordinate entire activities right from Presales to RFP’s (Requests for Proposals) to Accounts Payable  Proficient in Process Improvements, Root Cause Analysis (RCA) for escalations, Problem Management, Incident / SR trends, Team Performance Tracking, Knowledge Management, Team Skill Level Tracking and Training Plans  Process Improvement – Implementing BPIs; "Doing more with less"  Robust success record on turnkey solutions ranging from process consulting to implementation and continuous improvement SKILL SET  Project Management  Supply Chain / Procurement Management  EDI & B2B Integrations  Presales & Transition Management  Operations Management  Technical Support  Team Management  Content Management         Accounts Payable Quality Assurance Escalation Management Delivery Management Process Improvement Risk Mitigation Incident Management Client Relationship Management EMPLOYMENT HISTORY Deputy Manager Systems | Ingram Micro Services, Mumbai, India 2016 – 2018  Managing a team of Sterling Integrator developers for the mobility department  SDLC and project management for multiple high-profile projects under stringent deadlines  Experienced in creating project plans and presentations for top management for business review meetings  Level 1 and 2 technical support management (200+ customers) Senior Process Manager | eClerx Services Limited 2014 – 2016 Team Size: 50 (including 20 Integration Project Managers) Consultancy projects  Global B2B Integration  Purchase–to–Pay  Supply Chain Management  Capacity Planning & Transitions  Global B2B Level 1 technical support, CSAT and VOC focus  Overall team / program governance and management of financials (cost, revenue)  Setup internal team and completed projects within budget, scope, quality and expected timeframes  Risk mitigation and prompt issue resolutions undertaken  Conducted performance evaluation of team members (100+)  Conducted proactive analysis of customer queries, VOC; CSAT improvement from 80% to 95%  Increased e-penetration for B2B customers from 65% to 90% via trainings and process improvements  Rendered post go–Live B2B support to Fortune 500 clients (1200+ customers) Process Manager | eClerx Services Limited 2009 – 2014 Associate Process Manager | eClerx Services Limited 2006 – 2009 B2B Integrations for Fortune 500 clients  Purchase–to–Pay cycle  PO Transactions  e–Invoicing  Integrated multiple customers on the client XML based B2B system via Ariba / SAP implementation  Instrumental in team expansion from 5 FTEs to 40 FTEs  Led the UAT Specialist team in the development and implementation of robust client systems  Level 1 technical support via emails and on call troubleshooting with end customers (1200+ clients)  Provided strategic support during weekend UATs and multiple system launches  Conducted knowledge sharing training sessions for teams across multiple domains  Headed a team of 20 site maintenance resources for site updates and catalog management  Content updates via digital marketing tools like Omniture for increased revenue Senior Analyst | eClerx Services Limited 2005 – 2006  Worked on and conducted FrameMaker tool trainings, evaluating and providing improvement feedback  Project management for EMEA country specific product launches OTHER ASSIGNMENTS  Senior Executive @ Airline Financial Services (TCS BPO) | 2005 – 2005  Analyst, Information Development / Content Writing @ eClerx Services Limited | 2003 – 2004  Technical Support Executive @ Stream Tracmail| 2002 – 2003 EDUCATION  Bachelor of Science – Mumbai University, India, 1999 CERTIFICATION   Certified ScrumMaster® | CSM® | Scrum Alliance 2018 Web Engineering | Arena Multimedia, India, 2002