Jagruti Vasadi

PERSONAL INFORMATION Jagruti Vasadi Address: Pune, Maharashtra, India Mobile: (+91) - Nationality: Indian | Passport Number: T- | Gender: Female Date of Birth: 28th February 1995 | Marital Status: Married Email:-LinkedIn Profile Link: https://www.linkedin.com/in/jagruti-vasadi-75a370216/ Visa Status: Hold German Opportunity Card Visa (Chancenkarte Visa). PERSONAL STATEMENT A highly-skilled professional with six-plus years of experience in the IT Services & IT Consulting Industry. Excellence in IT Systems Administration, SCCM Administration & Infrastructure, Windows System Administration, Hardware/Software Installation, Technical Support, and End-User Support. Proficiency with all aspects of Windows, Networking, Hardware, and Active Directory Environments, including Troubleshooting, Configuration, and Maintenance. Effective leadership with outstanding analytical abilities, problem-solving, decision-making, and interpersonal skills WORK EXPERIENCE Oct 2023 – Present Specialist - IT Systems Administration | Fiserv India Pvt. Ltd., Pune, India  Ensuring smooth deployment without any disruptions by developing and improving the pre and post-patching procedures for Windows Server 2012, 2012 R2, 2016, 2019, and 2022  Determining which patches hold greater value for the company in comparison to others  Working with other teams, including infrastructure management, business units, and patch team owners, to coordinate the patch schedule  Performing patch remediation to achieve the required 90% compliance  Developing/modifying scripts required for the patching workflow's automation engine  Spearheading Windows imaging and deployment using DISM, Microsoft Deployment Toolkit (MDT), and Autopilot tools.  Automated pre- and post-deployment tasks using PowerShell scripts, minimizing operational downtime and manual effort.  Utilized SCCM and Tanium to manage endpoints, apply patches, and ensure compliance with organizational standards.  Performed in-place upgrades and managed image lifecycle processes across diverse device types.  Documented and standardized processes, including system standards, run books, and ITIL-aligned ITSM workflows.  Communicated with stakeholders to coordinate deployment and patching schedules, ensuring alignment with business objectives.  Handling BU requests to include or remove servers or patches from the monthly patching process  Providing support with vulnerability and patch management procedures, ensuring they align with the business requirements and strategic goals of the organization  Applying patches, updates, and upgrades to servers  Executing network scans per request or necessity  Responded to high-priority bridge incident calls May 2023 - Oct 2023 System Administrator I - SCCM | Prutech Solutions India Pvt. Ltd., Pune, India  Managed all simple, moderate, and complex application types while employed as an SCCM Administrator for the John Deere Project  Developed and implemented SCCM packages to verify the application's functionality and ease of installation and uninstallation  well-versed in troubleshooting techniques in case the applications fail to install/uninstall  Utilized the internal tool known as JDSRS (John Deere Software Requirement System) within the organization  Verified the installation and removal of packages and onboarding apps into the JDSRS  Verified the JDSRS requests and took necessary actions, such as approving them for a single installation, adding the relevant domains for approval, adding the procurement team for applications that are licensed, and creating CMS requests for numerous                   Nov 2019 – Jun 2022 silent installs and uninstalls Efficiently using the ServiceNow ticketing system to work on incident management Managed the internal ARP Mon tool to add the application to the whitelist Handled tools for creating local packages, such as Windows Installer & VMware Workstation Sound cognizance of PowerShell Scripting, SCCM Infrastructure & hardware configurations Implemented and managed Windows imaging using Microsoft Deployment Toolkit (MDT), Operating System Deployment (OSD), and DISM for seamless and reliable deployments. Deployed Autopilot solutions to simplify endpoint onboarding and management, ensuring faster device setup. Automated deployment and imaging tasks using PowerShell scripting, reducing manual intervention and improving efficiency. Performed hardware image management and handled lifecycle upgrades to extend device usability. Managed patching workflows and ensured compliance using SCCM and Microsoft Intune, reducing system vulnerabilities. Collaborated with cross-functional teams to design and deploy scalable endpoint management solutions. Managed user requests for hardware by confirming the users' business requirements and giving them the appropriate laptop or workstation configuration Examined, diagnosed, and performed diagnostic testing on hardware and operating systems to identify and fix issues Reviewed and prepared documentation for systems, tests and installation of Windows-based software Investigated and selected methods and techniques for obtaining solutions In charge of fixing system and environmental issues as well as performing preventative maintenance on Windows operating systems Debugged printers, servers, networking connectivity problems, and applications to suit company requirements Offered assistance with Windows 7, Windows Server 2008, Active Directory, group policies, networking, PC security, and PC hardware Monitored, maintained and inventory network infrastructure, network systems, and components, system admin and desktop systems with associated peripheral equipment System Administrator | CompuCom-CSI Systems Pvt. Ltd., Pune, India  Oversaw the daily management of the general SCCM 2012  Utilized SCCM to create and manage programs, collections, ads, and customized reports  Troubleshoot client health concerns with SCCM Intune and unsuccessful SCCM installations  Managed the delivery of SCCM software using a variety of techniques, including SoftwareCenter, Application Library, machine- and user-targeted software, and executing advertised programs  Maintained software delivery, client health, reporting, boundaries, and bandwidth settings by administering the SCCM tool set back-end  Managed the SCCM client health process, which included getting clients healthy  Installed and configured the SCCM lab following client requests  Worked on Windows Update patching and troubleshot if Windows update fails on some workstations  Managed Windows imaging processes using SCCM 2012, DISM, and OSD tools to enable efficient deployments.  Performed in-place upgrades and handled hardware image creation and management to streamline device setup processes.  Automated deployment tasks using PowerShell scripts, significantly improving deployment accuracy and efficiency.  Supported endpoint management across multiple platforms and device types to ensure consistent performance.  Executed patch remediation to meet compliance requirements and maintain organizational security standards.  Created and managed SCCM programs, collections, advertisements, and customized reports to provide actionable insights into system performance and compliance  Carried out general SCCM management and debugging  Complied with the schedule and performed monthly security workstation & server patches      Oct 2018 - Oct 2019 Execute customized reports from SQL Server or SCCM based on the needs of the client Investigated and fixed issues with software delivery in response to requests Performed client remediation tasks on non-active clients Executed patch remediation to achieve required compliance numbers Utilized ServiceNow as an issue management platform and resolved tickets per SLA Technical Support Associate | Concentrix Ltd., Pune, India  Managed IT systems and identified and resolved issues with Windows 7, 8, and 10  Used RIM to provide remote help throughout the world, troubleshoot network connectivity problems, and ensure good service delivery for PCs from Dell & Lenovo  Scrupulously investigated the issues with replacement orders and dispatched the parts after an in-depth analysis of DELL laptops and desktops  Diagnosed and fixed system problems while installing Windows 8, 10, and 21H2  Identified and troubleshoot IT-related problems, worked on Delta ticketing tool to deliver IT services and monitored engineers to assign the ticket inflow as per their expertise  Fixed customer issues by offering dependable, accurate, and efficient solutions  Verified that SLAs, quality parameters, and transaction documents are prepared accurately and match standard parameters  Secured company data and created monthly inventory reports following corporate regulations EMPLOYMENT HISTORY Duration Oct 2016 - Sep 2018 Designation Senior Associate Organization Wipro Ltd., Pune, India SKILL SET                     Pre and Post Patching Process Optimization SCCM Packages Creation and Deployment & OSD/Imaging Windows Server | Office 365 SCCM Administration Compliance Management Vulnerability Management Preventive Maintenance Window Administration System Administration End-User Computing Patch Remediation Patch Management SCCM Infrastructure Incident Management IT Hardware Support Software Deployment Troubleshooting Documentation Technical Support PowerShell Scripting  Bachelor of Computer Science (BCS) from Pune University, Pune, India EDUCATION Aug 2016