First Name: jagjeet
Last Name: kaur
Business owner@ houseofquor Actively looking for new
collaborations-This resume was automatically generated from:
https://www.linkedin.com/in/jagjeet-kaur-9b740430
Summary
Experienced Associate with a demonstrated history of working in
the retail industry. Skilled in Customer Relationship Management
(CRM), Management, Business Process Outsourcing (BPO),
Training, and Team Management. Strong professional with a
Pursuing MBA focused in Operations management from SCDL
Pune.
Experience
Commercial Account Administrator at Tata Consultancy
Services
May 2009 - May 2010
QA(Quality Analyst) at Spanco Telesystems & Solutions
March 2003 - December 2005
Key Deliverables:
Responsibilities
To Barge Calls of the Agents Attending calls of PNB Services.
To provide Daily Feedbacks to the Agents.
To maintain related Reports for the agents on daily weekly and
monthly basis
To prepare and implement plans to improve the quality of
performance of agents
To conduct quality sessions on weekly basis.
Training attended
Training on negotiation Art
Training on data storage and structures
IT SKILL SET
Hardware & Software: Hands on experience with Microsoft
Office.
Modems & Routers : Knowledge of Modems and Routers
Sr. Executive at IBM Daksh for Virginmedia
January 2008 - February 2009
with IBM Daksh BPO for Virginmedia (UK ISP) as TSS
Key Deliverables:
Team Management:
Managing Team functions viz. manpower planning, performance,
appraisal, etc.
Leading, mentoring & monitoring the performance of 15 team
members to ensure efficiency in process operations and meeting of
individual & group targets.
Managing the shift target in terms of Login Hours, Breaks,
Productivity and Quality.
Preparing rosters and making transport arrangement for the team
members.
Creating and sustaining a dynamic environment that fosters
development opportunities and motivates high performance
amongst Team members.
Achieving the Upsell targets of Virgin media high speed service to
the members who are abandoning their services.
Delivering 100% client satisfaction to the customer by providing
them with right solutions.
CORE COMPETENCIES
Client Servicing
Mapping client's requirements and ensuring rendering of effective
solutions in line with the guidelines specified by the clients' on
Operations Shop Floor.
Identifying improvement areas & implementing measures to
maximize customer satisfaction levels.
Taking escalations for resolving critical issues; ensuring CTQ
Delivery & Business Continuity.
Ensuring continuous interaction with the customer to make sure that
area of concern can be worked upon for improved service levels.
Manager merchandising at VICTORIOUS TRADES INDIA
PRIVATE LIMITED
October 2015 Merchandiser/Buyer Jewelry category at Exclusively.In
September 2012 -
Education
Delhi University
B.COM, 1998 - 2001
MDU Rohtak
Msc, Computer Science, 2001 - 2003
Maharishi Dayanand University Rohtak
M.Sc, Computer Science, 2001 - 2003
SCDL Pune
Pursuing MBA, Operations management, 2005 - 2008
