JAENA
MARIANO
Virtual Assistant
Experience
Administrative Supervisor
SMVP Safety Training and Consultancy Services
March 2022 – April 2024 - Cavite Philippines
About Me
Entry-Level Virtual Assistant with profound
knowledge of Logistics and Shipping for
almost 10 years. Main task are email
management of 4 different mailbox and
also has experience for 3 years in handling
administrative task, like organizing
appointments, scheduling, and promoting
office events, including meetings, and
training sessions and maintaining Email
and Social Media Account at Safety and
Health Training Center as a Administrative
Supervisor.
--5th St. Malainen Bago, Naic
Cavite, Phils 4110
Skills
Administrative and Clerical task
Email Management (Gmail, Slack,
Outlook, Teams,)
Calendar Management (Google Calendar)
File Management (Google Drive)
Database Management Lead Generation,
data scraping, database building, and
sourcing.
Proficient in using Internet, and Basic
computer troubleshooting
Knowledgeable in Microsoft Office
Application (MS Word, MS Excel and MS
PowerPoint)
Basic Photo editing in CANVA
Key Accountabilities/Duties
Respond to inquiries pertaining to Training rules and regulations,
requirements and duties and responsibilities of a safety officer.
Scheduling meetings and appointments.
Writing and issuing emails to teams and departments on behalf of teams or
senior staff.
Supervising the day-to-day operations of the administrative department
and staff members.
Planning, scheduling, and promoting office events, including meetings,
conferences, interviews, orientations, and training sessions.
Collecting, organizing, and storing information using computers and filing
systems.
Customer Service Representative
Alorica By The Bay Mall of Asia Pasay City Philippines
November 2021–February 2022
Answers and initiates a variety of real-time inbound and/or outbound voice
and/or non-voice based services.
Verifies and updates customer information, responds to queries and resolves
issues.
Provide prompt resolution to customer inquiries by providing appropriate and
accurate information using the highest quality customer service standards.
Escalate customer complaints and/or calls through the appropriate channel to
management.
Handle incoming customer inquiries through various communication
channels (phone, email, chat) Provide accurate and timely information to
customers regarding their inquiries or concerns. Resolve customer
complaints and escalate complex issues to the appropriate departments.
Business Process Outsourcing Analyst – International Company
PAC APL CO. PTE LTD. American President Lines
February 2011 - October 2020 - Hybrid
Key Accountabilities/Duties
Email Management of 4 different mailbox including clean up, response to all
enquiries, creation of contracts, amendment of contracts, updating CRM
system (RMS/LARA).
Creation and maintenance of Service Contracts (Covering
Rates/Surcharges/Affiliates and Additional data such as Bunker
Clause/Freetime Clause/VIP/MQC).
Prepare the completed contract draft and submit to Sales and Trade Pricing
for review within the given time line.
Analyze and interpret the governing rules tariffs as applicable to Non-FMC
Service Contracts.
Monitor and respond, if required, to all incoming communications from
Helpdesk, Sales, Trades, and Rate Audit Teams.
Perform other duties or special projects relevant to the department/company
from time to time as deemed necessary by management.
Assist team members as needed to complete any contract draft work or
amendment and Audit team members daily output and KPI.
Education
Polytecnic University of the Philippines
Bachelor of Business Administration Major in Management
2004 - 2008
