Jael Olwande Odido

 Empathetic and solutions-driven Customer Care Specialist with 4+ years of success in managing inbound and outbound communications, resolving escalated issues, and delivering exceptional service across diverse customer bases. Proven ability to handle high-pressure callouts, provide safety-critical support, and coordinate across departments to close cases efficiently. Skilled in CRM systems (Salesforce, Zendesk), call center operations, and technical support follow-through. Experienced in collaborating with multicultural teams in fast-paced Gulf-based organizations. Committed to delivering calm, clear, and customer-focused service that aligns with top-tier global standard