Jael Claire Owimba

Sales Representative & Cold Calling: Focused on "hunting" new business. I managed daily call volumes of 50+, qualified leads using CRM tools like HubSpot, and consistently hit 110% of monthly sales quotas.

Customer Service: Handled multi-channel support (Zendesk/Freshdesk). Resolved 95%+ of tickets on first contact while maintaining a friendly, professional tone in both English and Swahili.

Academic Writing & Copywriting: Authored research-heavy papers and marketing materials. I specialize in SEO-optimized copy that increases organic traffic and improves conversion rates for e-commerce brands.

Translation: Translated educational and corporate documents between English and Swahili, focusing on linguistic accuracy and cultural context.