Jadenoreen Castromayor Narag

JADENOREEN NARAG General Virtual Assistant Customer Support Specialist E-Commerce Expert Work Experience About Me Experienced Virtual Assistant with 9 years in customer service, admin support, and ecommerce. Proven track record in streamlining workflows, resolving complex issues, and supporting high-volume Shopify operations. Skilled in lead generation, multi-channel communication, and tech-driven solutions to boost satisfaction and performance. Contact --www.reallygreatsite.com Dasmariñas City, Cavite Education High School Manaoag National High School- Language English Tagalog Lead Generation Specialist Jan 2025- Mar 2025 Turbo Home Buyers • Conducted outbound calls to homeowners using auto-dialer systems. • Qualified leads through structured questioning and CRM documentation. • Escalated promising leads to the acquisitions team. • Shared actionable feedback to enhance lead scripts and campaign outcomes. General Virtual Assistant CommerceCore Jan 2024- Jan 2025 • Managed order inquiries, tracked shipments, and ensured timely updates. • Processed returns and refunds with accuracy and efficiency. • Handled administrative tasks and maintained updated data records. • Resolved customer concerns to boost satisfaction and trust. Customer Service Representative Mar 2021- Dec 2023 PayPal Philippines • Provided support to personal, business, and charity users. • Handled account management, billing disputes, and inquiries. • Collaborated with internal teams to resolve complex issues efficiently. E-commerce Support Specialist – Shopify Expert Sep 2020- Feb 2021 TaskUs • Guided merchants in setting up Shopify stores via phone, email, and chat. • Assisted with product listings, dropshipping strategies, and Facebook Pixel integration. • Provided troubleshooting and support for smooth store operations. Customer Service Representative CORE COMPETENCIES May 2018- Aug 2020 Concentrix • Delivered multi-channel support for Australian telecom clients. Customer Service & Support Email, Chat & Phone Support Billing & Technical Assistance Customer Retention & Disputes Resolution Sales Support & Upselling • Assisted with billing, technical issues, and retention through tailored solutions. • Proactively prevented churn and improved customer loyalty. • Supported both mobile and fixed-line services across various platforms. Loan Originator Jul 2017- Aprr 2018 ARB Call Facilities Virtual Assistance Email & Calendar Management Data Entry & CRM Updates Administrative Support Time & Task Management • Promoted and sold loan products to qualified leads. • Verified client information and clarified payment terms. • Supported customers through the entire loan application process. Listener Care Representative Alorica E-Commerce Expertise Shopify Store Setup & Support Product Listing & Inventory Management Dropshipping Workflow Setup Facebook Pixel Integration • Managed inbound sales for satellite radio services. • Delivered targeted retention offers to minimize cancellations. • Ensured high customer satisfaction with personalized service. References Tools & Technologies Zendesk, Citrix, CoreCRM, Podio, CallTools Microsoft 365, Canva, Monday.com, Jarvis Social Platforms: Instagram, LinkedIn Nov 2015- Jun 2017 Trello, Facebook, Johannes Ann Marie Ilarde Team Leader, PayPal Philippines Phone: - Email : - Zillow, Slack Bhelle Mae Bisis Teammate, PayPal Philippines Phone: - Email : - I bring together deep customer empathy, sharp technical knowledge, and a get-things-done mindset to help businesses grow through better support and smarter systems.