Jade Mea Solibio

JADE MEA ANDO SOLIBIO CONTACT - -- PROFILE I have direct experience from customer service ,managing people, processes, and providing customer service. Skilled in locating and addressing process gaps through tight collaboration with varied internal product, financial, customer relations, remittance, and data teams in a dynamic, fast-paced setting. 3 Fulton St. Lahug Cebu City WORK EXPERIENCE SKILLS Strategic Planning Problem Solving Data Analysis Customer Orientation Adaptability to Change Salesforce Process Documentation Product Endpoint Reviews LANGUAGES English (Fluent) REFERENCE Zepz Payments Operations Team Manager Sept 2020-Nov 2024 Monitor real-time transactions to streamline and improve the customer experience, and to resolve any customer friction in a timely manner. Liaise with external partners around the globe to resolve any issues such as outages or other friction points. Investigate root causes of customer friction as well as internal issues (especially if it’s part of a wider trend) and working collaboratively across different departments to devise scalable solutions & processes Worldremit Payment Operations Executive Jan 2019- Sept 2020 Perform Base Task – APIs, Agent’s inbox, CS to Ops queries, Follow ups, Cancellations – on a day-to-day basis. Monitor transactions, reporting any possible outages and mitigating its effects. Engage to calls and meetings with correspondents. Investigating possible friction in current processes and looking for solutions to reduce it and improve customer experience. Worldremit Customer Care Executive July 2018--Jan 2019 Assist customers through calls and emails. Provide excellent assistance to customers around the globe. Jureen De Castro Phone:- Email :- Ker Celito Almeda Phone:- Email :- EDUCATION Masters in Education Major in Administration and Supervision Cebu Technological University-Main Campus Bachelor in Elementary Education Bohol Island State University -Clarin Campus 2029 - 2031 2029 - 2031