Jade Maxine Pagunsan -Suarez
Blk28 Lot 10 East Homes 3 Estefania
Bacolod City Negros Occidental
Philippines 6100 -
#-
Skype id:-
Objective: To seek a career that would enhance my skills and to promote growth to the company.
PERSONAL DATA:
Date of Birth: August 28,1991
Place of Birth: La Carlota City
Age: 30 y/o
Height: 5’4
Civil Status: Married
Religion: Roman Catholic
Language Spoken: English, Filipino, Hiligaynon
Father’s Name: Jerry Antonio Pagunsan
Occupation: Staff Nurse
Mother’s Name: Rosario Marmil N. Pagunsan
Occupation: Overseas Filipino Worker
SKILLS:
I am a Bachelor’s degree Graduate of Hospitality Management. I possess good interpersonal & communication skills and manage multiple tasks effectively. Who has zest for learning, willing to be trained, travel and tolerant to stress. Proven team player, flexible, accepts criticism in a positive manner. Computer literate and Internet Savvy. Responsible, capable of rational conduct, trustworthy. Has good leadership skills, cooperative and works well with others.
EDUCATIONAL BACKGROUND:
Tertiary: La Consolacion College-Bacolod -)
Graduate – Bachelor of Science in Hospitality Management
Secondary: La Consolacion College- La Carlota City -)
Primary: La Consolacion College- La Carlota City -)
WORK EXPERIENCE:
JD Runs Enterprises – Executive Assistant
-Assist in Hiring Employees
-Managing finances (Quickbooks)
-Personal assistant (paying bills,rentals,purchasing)
-Calendar Management
-Customer Service (Airbnb)
Apples Trading – Social Media Manager/Sales
- Creating images for product postings
-Customer Service
-Creating Facebook Ads
-Monitoring Ads
-Answering Google, Yelp, Facebook, Instagram messages
-Updating Price sheet and Invoicing
Transglobal Ltd. (Ebay Australia) – Virtual Assistant
-Creating images for product postings (Creating HTML & Tagbot)
-Customer service
-Product listing
-Price update
-Contacting suppliers
-Product optimization
-Order Placement
• Empire X10 LLC – Customer Service Associate
-Customer support (Zendesk Email and Chat)
-Fulfillment
-Contacting Suppliers
-Product research
-Handling disputes for Paypal and Authorized
- Monitoring postings, answering facebook messages and replying to customer’s comments.
-Assists customers with product selection, answers basic questions, and suggests various product options that are available.
• Storm Media LTD – Team Leader
-Supervise the team, conducts coaching, analyzing team member’s performance.
-Doing weekly reports, data analysis using Microsoft Power Bi, Excel and Google sheets and Google Docs.
- Assists management with hiring processes and new team member training.
-Analyzing claims/disputes for Paypal and Stripe (Credit cards/Debit Cards)
-Email handling –Replying to customers email thru Zendesk and Gmail Platform
-Responds to customer inquiries regarding online merchandise or service orders.
-Has knowledge using Shopify.
• VANJ - Virtual Assistant -Telemarketer
-Outbound cold calling for Floor Heating System
-Sales Representative for URGE Mobile (Outbound Cold Calling)
-Lead Generation
-Data Entry
-Email Campaign creator using Mailchimp.
-Social Media Manager (Creating scheduled postings for Facebook and Instagram)
-Monitoring postings, answering facebook messages and replying to customer’s comments.
-Has knowledge using Hootsuite,GoDaddy and CRM
• ESL Teacher at 51Talk
- Teaching English Language - Pre-school and Intermediate online teacher
•Customer Service Representative at Teletech Bacolod
- Billing and Dispute Department for Telstra (November 2014 up to September 2017)
-Assisting customers with their billing inquiry, billing dispute, charges and credits for voice, internet and mobile.
-Order processing
-Outbound Sales Representative
• Customer Service Associate at Convergys Bacolod
- Technical Support for Comcast (May 26- October 30 2014)
– Analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.
