Jade Lyn Grados

JADE LYN GRADOS PROFESSIONAL SUMMARY Versatile business professional with 15+ years of experience spanning virtual assistance, operations management, technical/customer support, and digital marketing. Proven track record in streamlining processes, leading teams, and driving customer satisfaction across multiple industries, including e-commerce, business process outsourcing and IT services. CORE SKILLS ✔Business Operations & Strategy ✔ Customer Relationship Management ✔ Team Leadership & Training ✔ Digital Marketing & Social Media ✔ Technical Support & Troubleshooting ✔ Data Management & Reporting ✔ Administrative Support TECHNICAL TOOLS AND PLATFORMS ✔ Communication & Collaboration: Microsoft Teams, Slack, Zoom/Webex, RingCentral, Google Meet, WhatsApp, Google Voice ✔ CRM & Customer Support Systems: Salesforce, Siebel, CRM Platforms (General) ✔ Productivity & Office Suite: Microsoft Office (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Gmail), SharePoint ✔ Design & Multimedia: Canva, Adobe Photoshop, Pixlr ✔ Project & Task Management: Monday.com ✔ Remote Access & IT Support: AnyDesk ✔ Accounting & Payroll: QuickBooks, ADP Payroll, Gusto Payroll ✔ Recruitment & HR Tools: Indeed.com ✔ Website & Content Management: WordPress, Go Daddy, Wix ✔ Social Media & Digital Marketing: Facebook, Instagram, TikTok, X (Twitter) EXPERIENCE ✔Executive Assistant (Work From Home)| My Outdesk | Oct 2024 – Present  Provide comprehensive administrative support for a client managing 8 businesses across various industries.  Handle email and calendar management, ensuring smooth scheduling and communication.  Assist in basic business operations and process coordination to streamline daily activities.  Manage inbound and outbound calls, providing client and customer support as needed.  Oversee database management, recruitment pipelines, and on-boarding processes via Indeed and internal platforms.  Process contractor on-boarding and manage basic payroll through Gusto and ADP.  Perform QuickBooks categorization and assist with basic accounting tasks.  Create and maintain websites using WordPress and GoDaddy.  Develop social media content and graphics for multiple client accounts.  Maintain and build automated workflows in Monday.com. ✔ Freelance Customer Acquisition Manager (Work From Home)| Power Volts Transformer Supplies and Services Inc| Oct 2019 – Present  Acquire customers/leads from different online platforms and websites.  Create and process quotations, purchase orders, and invoices.  Implement digital marketing strategies, including social media marketing  Manage customer inquiries and provide product information.  Process orders and coordinate with logistics teams.  Resolve customer complaints and implement corrective actions.  Conduct post-purchase follow-ups to ensure satisfaction. ✔ Temporary Virtual Assistant (Work From Home)| Online Helpers | Sep 2024 – Dec 2024  Provided customer support via chat.  Verified customer requests and input data accurately.  Maintained up-to-date product knowledge. ✔ Business Woman| HouseOfDye Arts and Crafts Trading | Aug 2020 – Dec 2024  Launched and managed a small arts and crafts supply business online via Shopee, Lazada, and TikTok Shop.  Handled product sourcing, supplier coordination, and inventory management.  Created product listings with clear descriptions and eye-catching visuals using Adobe Photoshop, Canva and Photoroom.  Processed orders and oversaw packaging and shipping logistics.  Managed customer service through chat and messaging apps, handling inquiries, returns, and feedback.  Responded to product reviews and maintained positive customer relationships.  Monitored sales performance and adjusted pricing and promotions accordingly.  Produced marketing content and short product videos for social media campaigns.  Managed daily store operations, sales reports, and business documentation. ✔ Client Service Associate (Work From Home)| TDCX | Jul 2022 – Mar 2023  Assisted customers via voice, chat, and email.  Supported sellers on Facebook Shop/Marketplace.  Helped integrate e-commerce platforms with social media.  Managed product listings for optimal visibility.  Resolved transaction and technical issues. ✔Chief Marketing Officer/Part-Owner | Isoprime Power Transformer | Feb 2018 – Sep 2019  Developed and executed marketing strategies.  Created and processed business documents.  Managed customer and supplier communications.  Maintained databases and filing systems.  Provided comprehensive administrative support. ✔ Fashion Reseller | Self-Employed | Jul 2017 – Jan 2018  Sourced and sold trendy fashion items.  Managed online listings and bazaar participation. ✔ Online Sales & Marketing Head | FOX Clothing | Feb 2017 – Jun 2017  Developed sales support systems.  Trained and managed support team.  Created dynamic social media content. ✔ Operations Manager | AFNI Philippines | Dec 2013 – Feb 2017  Supervised call center agents and coaches.  Conducted performance evaluations.  Monitored operational compliance.  Implemented improvement strategies. ✔ Team Manager | Sutherland Global Services | Oct 2009 – Nov 2013  Led technical support teams.  Provided coaching and performance feedback.  Ensured quality standards compliance. ✔ Technical Support Roles  Level 2 Technical Support Representative | 24/7 Customer Philippines -) Internet and Email Support  Resolution Specialist | RMH Teleservices -) Internet and Email Support  IT Consultant | IT Managers Inc. (2007)  Technical Solutions Specialist | Siemens -) Laptop Support  Technical Support Representative | Teletech -) Internet and Networking support EDUCATION De La Salle University Dasmarinas B.S. Computer Science-