Jade Esver

JADE R. ESVER 37 MULAWIN ST. PHASE IV-G MANUELA SUBDIVISION PAMPLONA TRES, LAS PINAS CITY Email:- -------------------------------------------------------------------------------------------------------------------------------------------------------- QUALIFICATION SUMMARY: · Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, and Microsoft Outlook) · Provides quality customer service via telephone, email, instant message, and trouble tickets in a fast-paced environment as well as the ability to handle multiple task at once while delivering results. · Consistently able to hit target metrics such as QA, NPS, AHT, and other KPI’s · Good organization and time management skills, queue management skills, advanced communication, and interpersonal skills, as well as coaching and mentoring skills. · Reliable and adaptable, a good team player -------------------------------------------------------------------------------------------------------------------------------------------------------- PROFESSIONAL EXPERIENCES: FIRSTSOURCE SOLUTION LIMITED - ALABANG SEPT 2012 – PRESENT CUSTOMER SERVICE REPRESENTATIVE / COMPLAINT CHAMPION ACCOUNT: BARCLAYCARD UK -------------------------------------------------------------------------------------------------------------------------------------------------------- APAC - ALABANG AUG 2010 - AUG 2012 HEALTHCARE REPRESENTATIVE ACCOUNT: BLUE CROSS BLUE SHIELD OF NEW JERSEY -------------------------------------------------------------------------------------------------------------------------------------------------------- SYKES ASIA - CUBAO QUEZON CITY NOVEMBER 2005 - JUNE 2010 TECHNICAL SUPPORT REPRESENTATIVE ACCOUNT: YAHOO --------------------------------------------------------------------------------------------------------------------------------------------------------