Jade Cydrieck Termulo
Meneses
E-mail
Website
§-§ facebook.com/jadewitiwit
§ -,-
Address § 1036 interior 5 A. Mabini Street Maypajo Caloocan City Baranggay 33
Phone
Zone 3 1410
SUMMARY
Worked as a Workforce Real Time Associate for various programs at Alorica PH. A former Sales Specialist under
the umbrella of SiriuXM Sales with sterling track of records and is currently working under Telstra as part of the
Moving Home Department. Highly trained to provide customer satisfaction with 5 years of experience as a call
center agent. Fluent in English with advance skills in using MS office applications.
WORK EXPERIENCE
Telstra Powered by Teletech
March 2019 — Present
Temporary Trainer
As part of the training team our main goal is to make sure that everyone is aligned with the processes.
We always do updates from time to time and embedding of everything to ensure the knowledge retention of
every individual assisting customers.
Telstra Powered by Teletech
July 2018 — March 2019
Customer Service Representative II ( Moving Home )
As part of the moving home department, we assist customers with the ff:
·Moving Service e.g (pay tv, home phone, internet)
·Activates a new service
·Handles basic billing inquiries
·Handles basic technical issues
Main Metrics: AHT, Sales, Quality, Reliability, NPS
Jade Cydrieck Termulo Meneses
1
Alorica Philippines
May 2016 — March 2018
Workforce Real Time Associate
Job description:
·Scheduling
·Attendance Reporting
·Real time Administrator/ Traffic.
·Staffing /Queue Monitoring
·Admin task
·Email
Tools: MS office, Avaya CMS, Aspect Workforce Management(eWFM), Spectrum (West/Alorica Scheduling
application/tool
Programs: ATT
NSC, Comcast eWFM team, Citibank
West Contact Services/ Alorica
May 2015 — May 2016
SiriusXM Sales Specialist
Job description:
·Assisting customers in checking the best plan or service that suits their needs to create sales
·Activates a radio with basic technical skills
·Handles basic billing inquiries
Main Metrics: AHT, Gross Conversion, Quality
Teleperformance (Moa,Pasay)
September 2014 — February 2015
AT&T Mobility CSR(CHAT)
Job description:
·Assists customers with basic through complex billing inquiries.
·Basic technical issue handling
·Saving customers from canceling accounts
·Promotes Online Account Management
Main Metrics: CSAT,FCR,WTR, Digital First
Jade Cydrieck Termulo Meneses
2
Jollibee Foods Corporation
January 2013 — April 2013
Service Crew/ Cashier
Job description:
·Taking and giving out of orders
·Upselling to larger amount of orders and side dishes
·Inventory
EDUCATION
Associate in Computer Science
2012 — 2014
Access Computer College
Secondary Education
2006 — 2012
Lakandula High School/Alternative Learning System
Primary Education
2000 — 2006
Francisco Benitez Elementary School
CHARACTER REFERENCES
Orven Tan| Workforce Realtime Associate| Alorica PH, Makati-
Yellowiza Maguit| Customer Service Rep(Signal TV)| SPICRM, Manila-
Jerremie Villanuev| Team Leader| HonestBee-
Jade Cydrieck Termulo Meneses
3
