Jade Alexis Morter

Summary Jade Alexis Morter is a communications specialist, multidisciplinary artist, and socially-driven entrepreneur seeking opportunities for growth in Downtown Toronto. Education Jade Alexis Morter Communications Specialist 100 Wellesley Street East Toronto, ON M4Y 1H5 (Exact address available upon request) Contact Information removed in accordance jadealexismorter.com with Hubstaff Talent @jadealexismorter Policies +1 - - Hard Skills Adobe Indesign Adobe Photoshop Squarespace Google Apps Proofreading & Editing Microsoft Office Social Media Soft Skills Leadership & Management Attention to Detail Phone Etiquette Live Chat & Emails Warmth & Optimism Active Listening Independence B.A. Communication & Media University of Calgary Graduated 2019 Experience 2019 - Present Customer Care Associate Aritzia Concierge Support Office, Toronto, ON • Acts as the first point of contact for high-volume sales inquiries and concerns through phone, live chat, and email • Advises store managers on how to provide world-class customer service while navigating company policies • De-escalates client cases through empathetic, yet policyinformed communications techniques • Acts as a liason and authorizer between front-end and backend retail management, including deliveries, transactions, loss prevention, quality assurance, and client experience 2017 - 2019 Event Producer & Communications Manager CineMusic Live, Calgary, AB • Mediated, managed, and advised for successful communication between over 20 different artists and other professional partnerships with varying communication styles • Media trained and elevated artists’ individual professionalism and communication styles • Provided copywriting, editing, and email administration services • Wrote press releases, media kits, promotional materials, and grant applications to maximize opportunities • Met with venues and sponsors to plan and budget for all aspects of events • Professionalized a Calgarian artist collective by helping them bring their bare-bones, backyard events to paid opportunities at nationally-renowned venues, including: Calgary Public Library, Receptionist 2018 Advanced Massage Therapy, Calgary, AB • Supported business operations for a local, massage therapy clinic • Decorated and cleaned the clinic to maintain a calm, fresh, and welcoming environment for clients • Signed clients into the clinic and kept them satisfied while waiting for appointments • Handled payments and bookings for upcoming visits Digital Content Creator / Freelance 2016 - Present • Writes audience-focused copy for varying niches, including communication, health, wellness, and arts and cultural events • Captures photography and videography for social media and webpages • Creates digital artwork, apparel, and articles for upcoming brand: The Menstrual Collective • Niches include health, wellness, food, local events, and fashion 2015 - 2018 Tutor Private Practice • Developed alternative learning activities, plans and methods unique to each child’s learning preferences • Helped children in grades K-12 become more confident and versed in both their learning strengths and weaknesses • Lead weekly tutoring sessions for furthering understanding of course concepts • Created and administered weekly lesson plans and assignments 2013 - 2015 Customer Service & Sales Associate Chinook Mall (Various Stores) • Worked as a sales associate and customer service provider for Nordstrom, Scotch & Soda, Nine West, and PLENTY in Calgary’s Chinook Mall • Used POS systems for sales transactions, returns, and opening/closing tills • Successfully provided top-notch service to stakeholders • Assisted in new employee training by overseeing daily procedures • Developed long-lasting relationships with recurring clients, particularly through telephone-based Certifications 30 Days or Less to Virtual Assistant Success 2018 30 Days or Less to Freelance Writing Success 2018 Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans (TCPS 2) Government of Canada 2017 Horkey Handbook Horkey Handbook References are available upon request.