Jadd Harding

Contact- www.linkedin.com/in/jadd-hardinga- (LinkedIn) www.lindensaps.co.za (Other) Top Skills Telecommunications GSM Wireless Languages Afrikaans German (understand but cannot speak) Jadd Harding Director at Think Bike Safety and Awareness Campaign Johannesburg Area, South Africa Summary Thirty years experience within IT & Telecommunications, specifically within Mobile networks. Main focus has been in customer support and service delivery. Have extensive experience with network rollout and managed services. Strong financial business understanding. Project lead for a number of projects, involving network rollout, major network outages and specialised projects. Have good leadership qualities, in business and private capacity. Experience Think Bike Director August 2014 - Present Johannesburg Area, South Africa Non Profit Organisation - Promoting Road Safe First Point Group Project Delivery Manager August 2015 - July 2018 (3 years) Johannesburg Area, South Africa Contracted to Ericsson. Facilities management of data centre's nationally, overseeing contractors adhere to monthly maintenance. Financial control, supplying of quotes to customer, receiving of purchase orders and invoicing thereof. Ensuring that the customer pays the invoiced purchase orders within lead times. SQR Riding Instructor March 2014 - September 2015 (1 year 7 months) Pretoria Area, South Africa Beginners Training Intermediate Rider Training K53 Page 1 of 4 Ericsson South Africa Network Solutions Manager 2010 - 2012 (3 years) Woodmead Johannesburg Manager a team of specialist engineers. Performance appraisal Assigning of engineers to projects and or Customer Service Requests Budget Control Ensure adherence to SLA's and KPI's Manage escalations Ericsson South Africa Core and Access Manager 2007 - 2010 (4 years) Woodmead Johannesburg Assignment of Customer Service Requests (CSR) to engineers in the back Monitoring of team’s performance to meet KPI’s Handling of CSR’s if engineers are overloaded Individual Performance Appraisals of engineers for individual competence building as well as company targets. (Quarterly) Administrative duties as per Ericsson directives Scheduling of leave rosters and standby duties. Forecasting of costs for pertaining to training of engineers for career development. Coaching engineers in writing software solutions Ericsson South Africa Senior Support Specialist 2003 - 2007 (5 years) Woodmead Johannesburg Handling of CSR’s (Customer Service Requests), specifically related to Ericsson Core nodes. 2nd line Technical Support Emergency standby Monitoring of incoming CSR’s for Core Software update management Integration Testing Interoperability Testing Software update/upgrade roll out for various customers Onsite support for various customers Page 2 of 4 Writing of Technical Documents Writing Software Solutions and Record to Global Database Coach for junior engineers with regards writing software solutions Ericsson South Africa Support Specialist 1995 - 2003 (9 years) Woodmead Johannesburg Handling of CSR’s (Customer Service Requests), specifically related to Ericsson Core nodes. 2nd line Technical Support Emergency standby Monitoring of incoming CSR’s for Core Software update management Integration Testing Interoperability Testing Software update/upgrade roll out for various customers Onsite support for various customers Specialised project rollout Plessey Engineer June 1994 - April 1995 (11 months) Midrand Installation and commissioning of Radio Base Stations, Gauteng, Free Sate, Mpumalanga and Limpopo Department of Posts and Telecommunications Senior Tech January 1982 - May 1991 (9 years 5 months) North Rand Installation of switchboards Cabling of corporate business buildings Installation of residential telephones Fault finding on switchboards Fault finding on residential lines Running of Stores for 2 years On high level investigation team to theft of P & T equipment as well as cable theft. Faultfinding and maintenance on electronic exchanges Page 3 of 4 Education ER24 Training Academy ITLS-B, Emergency Medical Technology/Technician (EMT Paramedic) · (2018 - 2018) Ericsson Learning Centre Certificate, Telecommunications Engineering · (1996 - 2010) Ericsson Learning Diploma, Organizational Leadership · (2008 - 2009) MRI Academy BAA, Emergency Medical Technology/Technician (EMT Paramedic) · (1999 - 1999) Eden College · (1981 - 1981) Page 4 of 4