JACQUILINE
CALDA
Property Management VA
CONTACT ME
ABOUT ME
-
Aspiring Property Management VA from
-
the Philippines seeking to join a full-
Cebu City, Philippines
time employment in digital services, by
leveraging my experience as a former
EDUCATION
UNIVERSITY OF THE
VISAYAS
Bachelor of Arts in
English Literature
TRAINING &
CERTIFICATES
PROVA
Real Estate VA
customer care support.
WORK EXPERIENCE
Customer Care Associate IV - Telco US
Account (Voice & Chat)
Handle customer questions and
concerns via live web-based chat
and/or phone calls.
Identify, research and resolve customer
issues with the highest degree of
courtesy and professionalism
Property Management
Customer Retention Specialist - Radio
VA
Satellite US Account (Voice)
CONCENTRIX, CVG.
PH
Certificate of Excellence
Top Agent in B2B CSAT/DSAT
Certificate of Excellence
Top Agent in B2C Balance Score Card
Handle customer interaction through
phone calls, answer queries regarding
their bills or accounts and offer them a
tailored fit options to ensure customer
retention.
Memorize company's products and
services in order to highlight the
benefits they may receive and to make
relevant upsells.
