Jacquilene Garcia

Jacquilene Garcia 640 E. Garcia St., Alua, San Isidro, Nueva Ecija-- Professional Summary Sales Development Representative with over 9 years of expertise in sales, customer service, lead generation, and appointment setting across various industries. Skilled in developing effective sales strategies, utilizing CRM systems, and fostering long-term client relationships. Proven ability to exceed sales targets, enhance customer retention, and drive revenue growth. Strong communicator with a talent for identifying new sales opportunities, setting appointments, and consistently delivering outstanding results. Work Experience Sales Development Representative and Lead Generation Specialist Maclean Financial PTY LTD – Australia 03/2022 – 02/2025  Built and managed accurate sales pipelines, maintaining high activity volume and achieving sales targets.  Leveraged CRM tools to manage sensitive client information, ensuring data accuracy.  Established relationships with key decision-makers to promote products and drive revenue growth.  Conducted prospecting activities, cold-calling, and lead nurturing to generate qualified leads.  Successfully managed outbound cold calling campaigns for industries such as finance, insurance, and accounting Appointment Setter & Lead Generation Specialist McVean Pacific International Offshoring Inc. – Clarkfield, Pampanga 02/2019 – 2/2022   Conducted cold and warm calls to identify prospects' needs and set appointments for the sales team. Utilized HubSpot CRM for client management and pipeline tracking.  Developed and maintained positive relationships with prospective clients, increasing appointment conversion rates.  Responded to client inquiries and updated databases with accurate information. Appointment Setter & Lead Generation Specialist MVP Asia Pacific Inc. – Clarkfield, Pampanga 05/2017 – 02/2019  Researched and built prospect lists to identify business opportunities.  Scheduled follow-up calls and maintained relationships with potential clients to secure appointments.  Used CRM tools to organize leads and track sales activities effectively.  Generated leads through outbound calls, overcoming objections with persuasive strategies. Appointment Setter & Lead Generation Specialist BEEPO, Pampanga, Philippines 11/2016 – 04/2017  Made outbound calls to generate leads and schedule appointments for the sales team.  Maintained a consistent call volume, meeting and exceeding weekly KPIs.  Created and managed reports on lead conversion rates to inform sales strategies. Customer Service Representative Startek Angeles – Angeles, Pampanga 06/2014 – 10/2016  Delivered exceptional customer support by actively listening and resolving inquiries.  Maintained high customer satisfaction ratings through efficient issue resolution and proactive assistance.  Processed customer orders and updated account information accurately. Customer Service Representative for T-Mobile Prepaid and Flexpay NCO – Clarkfield, Pampanga 08/2009 – 06/2010  Handled a high volume of customer inquiries, maintaining minimal wait times.  Provided accurate information about products and services, fostering customer loyalty. Education Bachelor of Science in Business Administration Nueva Ecija University of Science and Technology – Cabanatuan City, Nueva Ecija