JACQUES-OLIVIER LUKEBAMOKO
Montréal, QC H3H 2E6--
I am Hardworking, Focused And a Quick Learner
Work Experience
Customer Support Agent - (contract)
Aldo Group - Montréal, QC
October 2019 to January 2020
1. I answered inbound calls, chats, and emails for Online And In-store customers.
2. We also processed Payments for online orders.
3. Kept records of customer interactions, transactions, comments and complaints regarding online and
in-store purchases.
Image Clerk/mail clerk -(Contract)
Recruitment Connection - Montréal, QC
October 2018 to January 2019
1. I scanned documents and filed papers.
2. Sorted incoming and outgoing mail.
3. Delivered mail to assigned departments and other general office duties.
Customer Service Representative (Contract)
Gemma Communications - Montréal, QC
November 2017 to March 2018
1. Taking incoming calls and emails from spin master consumers about their toys.
2. Processing requests for replacement parts and toys.
Telephone Interviewer
B.I.P - Montréal, QC
June 2016 to February 2018
• Made calls to households to ask them to complete Consumer and Census surveys
• Made Calls to businesses to ask them to Complete Surveys .
Call Center Agent
Optima Communications international Inc - Montréal, QC
June 2017 to November 2017
1. Making outbound calls to Canadian tire credit cardholders offering them accident insurance.
2. Receiving Inbound Calls For Card Replacements.
Customer Support Agent, Team lead
Voxdata Solutions Inc. - Montréal, QC
November 2016 to March-.
Lead a Small group of Six.
Motivated Them to Increase There sale of insurance.
Helped with CRM issues.
And procedures
Customer support Agent
Voxdata Solutions Inc. - Montréal, QC
February 2015 to November 2016
1. I answered inbound calls, chat, and email for an e-commerce site.
2. I also did account and card activation for RBC.
3. And Up sold Accident Insurance while activating their cards.
Office Assistant/Intern
Standard&Poors - New York, NY
June 2009 to August 2015
1. I interned at standard and poor in the summer of 09, Through an Internship awarded by the All-Star
Project.
2. Duties consisted of mainly office activities Such as -scanning papers, Organizing filing cabinets,
Proofreading, data entry, and processing mail.
3. I returned every summer afterward for four years.
Telephone Interviewer
OPINION SEARCH - Montréal, QC
September 2013 to January 2015
• Made calls to households to ask them to complete Consumer and political surveys
• Made Calls to businesses to ask them to Complete Surveys
Busboy/Dishwasher and Cook
Brochet - Montréal, QC
February 2013 to June 2013
• Cleared the tables, cleaned dirty dishes and pots, cleared the garbage at night, food prep and
brought supplies to the fridge.
• Also, I did inventory and cooking
Brand Ambassador
Monster Energy - Montréal, QC
September 2010 to October 2012
1. Promoted Monster Energy Drink by talking to people on the street.
2. Handing Out Free Samples and Tshirts.
Cook/Runner / Busboy and Cashier
Burger Bistro - Brooklyn, NY
September 2007 to May 2010
1. I washed dishes, served food to customers, cleared and set tables.
2. Cooked food on weekend shifts.
3. And Maned The Cash Register
Day Care Counsellor
Sunny Day Care Center - New York, NY
July 2007 to August 2007
1. , my responsibilities consisted of taking care of children, aged 1 to 5.
2. Worked mostly mornings and afternoons, six hours a day. Played learning games, helped children
with nap and snack time.
Education
B.A. in History and Economics
Concordia University - Montréal, QC
September 2013 to Present
Bishop Loughlin Memorial High School
September 2006 to June 2010
Skills
MS OFFICE (10+ years), Shopify, Data Entry, Asana (2 years), XBR (1 year), Salesforce (2 years), Slack
(3 years), Zendesk (3 years), Sharepoint (1 year), Customer Support
Links
https://www.linkedin.com/in/jacques-olivier-lukebamoko-92b7a6152/
Additional Information
• SKILLS
Knowledge of Hubspot
Functionally Bilingual
Personal Interest
Basketball, Baseball, Soccer, and Music
