Jacquelyn Lumaque

Jacquelyn Lumaque OBJECTIVE: To provide standard, timely and reliable service as a Virtual Assistant to help my Clients to do more important part of their business and personal life. SKILLS AND SOFTWARE: 1. CUSTOMER SERVICE - 10/10 (7 years & 3 months) Answer calls and assist the customers for flight and fare inquiries, new booking, re booking and refund. Answer customer’s inquiry via email and chat in a timely manner. Handling complaints and making sure that the issue has provided a positive resolution. Expert in Skyspeed GDS, Amadeus GDS, Sabre red, Google documents, Microsoft office, Amazon message, Jivo chat and System Software Processing (SAP) 2. COLLECTIONS – 10/10 ( 3 years & 3 months) Create an effective, reliable email in a professional manner to the partner Facilities and gather information. Write and edit google sheet for the updates. Make outbound calls to business clients if unable to reach via email. Research the facility address up to 2 kilometers away from the projected move-in facility. Expert in Google contacts and web research 3. SEO – 8/10 (3 months) Data scraping and further details for new prospects via google map. Input the details to google sheet Collect new images via YouTube. Create dummy Accounts for the ghost writers. Posting and editing blogs to different websites. Intermediate in Freemaptools, GPS Coordinates, Press release, link- building and Google My Business. WORK EXPERIENCE: Company Name:GoIrish Tours Address:Westmeath, Ireland Position:Reservations Inclusive DatesFebruary 3, 2020 - March 16, 2020 Create new booking and checking for the alternate accommodations for the Clients. Calling the Suppliers to follow-up the requests and checking the rates. Company Name:Caring.com Address:San Mateo, California Position:Revenue Verification Inclusive DatesJune 2016- December 2019 Main Tasks: Calling and sending email to the partner Facilities to confirm the move-in details for the referrals and process invoice. Company Name:Valuelink Address:China Position:Amazon Customer Service Representative Inclusive Dates:July 2018- March 2019 Main Tasks: Answering emails and chats about the product details, process replacement and refund, checking the inventory, reaching out to the unsatisfied customers and asking them if possible to change their product review. Company Name:Dependable Homebuyers Address:Columbia, MD Position:SEO Assistant Inclusive Dates:November 2018 – February 2019 Main Tasks: Researching the population, checking the competitors and link-building Company Name:Teleperformance Address:Makati City PositionTravel Consultant Inclusive DatesSeptember 2015- June 2016 Main Tasks: Providing a Professional Customer Service, Booking Business Traveler’s Itinerary, Flight, Hotel Accommodation, Car Rentals and Train tickets. Company Name:Teleserve Address:Union Bank Plaza, Pasig City PositionMember Service Executive Inclusive DatesJanuary 2014- September 2015 Main Tasks: Assisting Marco Polo Club members to book flight using miles points. Process the lounge access. Providing accurate details to the information to the members. Company Name:Itech Global Solutions Address:Robinsons Otis PositionReservation Agent Inclusive DatesApril 2010- December 2013 Main Tasks: Customer Service, answering calls about flight availability, fare inquiries, Create new booking, process rebooking and cancellations, handling flight disruptions and complaints. EDUCATIONAL ATTAINMENT: Tertiary: New Era University BSBA- Marketing - Secondary: New Era High School - Elementary: Holy Spirit Elementary School - SEMINARS/TRAINING/ACHIEVEMENTS: Amadeus GDS Skypeed 3.1 Cebu Pacific Ideal Customer Service PERSONAL PROFILE: Date of Birth: August 20, 1988 Place of Birth: Cebu City, Cebu Place of Residency: Quezon City Age: 31 Height: 5’3” Weight: 58 KG Civil Status: Married Sex: Female Citizenship: Filipino I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.