Jacquelyn Pascubillo
Cabangahan, Consolacion, Cebu
-/--I’ve worked in different call centers for 8+ years with experience in customer service, market
research and sales account executive, lead generation, logistics manager, billing expert and account
maintenance in BPO industry and Familiar with majority customer service, conflict resolution,
customer retention and sales executive. I have a positive attitude, focus on my job and making sure
all work is good according to clients’ needs and can drive sales profitability and making sure that
clients have free time to concentrate on your business.
I am very willing to learn and undergo training anytime.
Skills:
❖CRM software (MICROSOFT DYNAMICS) that create quotes, manage leads, improve sales,
prospecting leads, customer support, marketing products and marketing automation and lead
generating task.
❖Email marketing
❖Microsoft outlook
❖Microsoft excels
❖Microsoft office
❖Social media management like (face book, YouTube, vibe and twitter)
Other Skills:
❖Strong interpersonal and analytical skills
❖Outstanding Customer Service
❖Initiative and problem-solving capabilities
❖Organizing and Prioritizing task and commitment
❖Computer access with proficiency in all MS Office programs (Word, Excel, PowerPoint and
Outlook)
❖Broad-Based experience in covering in a full spectrum of administration duties, including
executive support, office management, Billing/ Invoicing, customer care and account management,
database administration, document preparation and project/program support.
❖Superior multitasking talent, with the ability to manage multiple high-priority assignments and
develop solutions to challenging business Problems
PROFESIONNAL EXPERIENCE:
PCA INTERNATIONAL SCHOOL
❖Teach International student
❖Flexible in all Student levels
❖Teaches Beginner, Intermediate and advance students
❖Flexible in schedules.
❖
CEBU INTERNATIONAL SCHOOL
❖Teach International student
❖Flexible in all Student levels
❖Teaches Beginner, Intermediate and advance students
❖Flexible in schedules
WESTERN WATS PHILIPPINES INCORPORATED
September 2007-March 2010
❖Outbound market researcher
❖Data input and inbound specialist for different market and political studies
❖Client driven
❖B2B and B2C experience
❖Collect and analyze data and collecting numerical data
❖Data entry (encoding details and data input for political and marketing needs)
Gathering of patterns and trends used my companies to obtain financial gain in the market.
CONVERGYS SERVICES PHILIPPINES INCORPORATED
March 2010-December 2013
❖Customer service associate
❖Inbound and outbound customer support
❖Billing, technical and retention and up selling of products and services
❖Product support and process orders and ensuring customer satisfaction
❖Customer retention and sales trained
THE RESULTS COMPANIES
December2013-july 2015
❖Inbound customer support
❖Customer support and retention/escalation support
❖Billing, technical, product and support trained
❖Process orders, billing, technical and sales
❖Technical and ensuring customer satisfaction and up selling of products and services
❖Customer retention and resolution.
EXL SERVICE PHILIPPINES
February 2016-December2017
❖Account executive for a freight company
❖Territory specialist handles 1600+ business account
❖Cold calling
❖Prospecting lead calling
❖Inside account specialist
❖Logistics and billing specialist
❖Coordinates, track and books a shipment
❖Customer retention and customer support
❖Responsible for achieving targets and Daily, Monthly, Quarterly and ANNUAL goals
❖Create new revenue and build long term relationship with customers,
❖Ensuring deliveries of products in timely manner
❖Responsible for tracking volume shipment and high cost shipment.
❖Ensure that their products are handling appropriately and delivered in great conditions.
❖Making touch based with clients and customers
❖Identifying the needs and providing services to customers and prevent retention.
❖Locking in good business relationship with business owners, CEO, President of the company
and decision maker of the company and their employees.
Bachelor of Science in Education
(Undergraduate 3rd year).
Respectfully,
Jacquelyn Pascubillo
