Jacqueline Wanjiru Thuo

JACQUELINE WANJIRU THUO – CV . Mobile No +254 - || Email address-         Skills / competencies. Competent & results oriented Professional with expertise in Store sales promotions/Brand activations, merchandising/field marketing, Market storms, new product launches ,route to market / new markets penetration for First Moving Consumer Goods ( FMCGs) . Experienced in implementing Customer Service and Business Development strategies aimed at increasing organization’s Market share, maximizing profits / revenue, Customer satisfaction and retention. Expertise in developing new business and long term account opportunities with effective lead generation, prospecting and cold calling. Experienced in providing direction, guidance, coaching and leadership to Sales / Brand activation team in order to achieve increased company profits / revenue growth / customer acquisition & retention. Ability to work under pressure and time constraints as well as handle a number of tasks simultaneously in a fast-paced office setting. Telephone management (telephone handling etiquette) and listening skills with the ability to manage anger from difficult clients. Proficiency in using Microsoft Office applications, CRM Systems and Ms Access to manage databases. Excellent communication ,persuasion, negotiation and influencing skills. Work experience Team Leader – Sales . Timbrands Limited || September 2018. Key contributions.  Developed strong relationships with customers in the assigned Territory to maintain ongoing revenue stream.  Increased the product market share by facilitating visibility and availability of product portfolio.  Developed and maintained excellent relations with new and existing customers resulting in increased levels of customer retention and growth of revenues.  Achieved and surpassed sales targets set, acquired and retained customers and maximized profits while minimizing marketing costs  Reduced / minimized company exposure to bad debts through monitoring customer account details for non-payments, delayed payments and other irregularities  Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Other positions held ( Marketing & Brand Management) . Product Consultant OPPO KENYA, July 2020-July 2021. Team Leader – Sales, Meticulous Marketing Limited .June 2018. Team Leader – Sales, Buzz Afrique Limited . June 2018. Brand Ambassador, Trueblaq Limited ,October -November 2017. Brand Ambassador ,Buzz Afrique Limited, November 2017. CV - 1 | P a g e  I was tasked with Trade development in Store sales promotions/brand activations, merchandising/field marketing, Market storms, product launches and managing a team of Sales representatives / merchadisers to increase Sales Revenue & Market share , customer acquisition & retention , prospect for new clients/customers to increase Demand for the Brand . CUSTOMER SERVICE ASSISTANT / MPESA AGENT. Waku Ventures Limited Mithiini Agg || April - September 2016. Key duties.  Provided Administrative, Customer care and Reception support services to ensure timely service delivery to the Agency Customers.  Maintained effective administrative systems such as records and database management, filing systems and ensured that they were safe, accessible and updated.  Attended to all incoming calls and handling caller’s inquiries and maintained record of enquiries made.  Maintaining daily banking transactions and reconciled the day’s transactions.  Registered new customers to the Mobile Banking Services while proving excellent Customer Care .  General office management - ensured all Office utilities were paid in good time, monitored and replenished all Office consumables to avoid running out of stock. Education.  Bsc Food Science and Technology ,Masinde Muliro University of Science and Technology . May 2015 Dec 2019.  Certificate in Microsoft Office Applications ( Ms Office ) , Sagana Technical Training Institute. Jan – March 2015.  Kenya Certificate of Secondary Education ( KCSE) ,Ngiriambu Girls High School .2011 -2014. Referees.  Thomas Mboya Operations Manager || Buzz Afrique Limited +254 - ||- Jane Maina Brand Manager || Timbrands Limited. +254 -  Wilson Momanyi Sales Representative || NIUTECH LIMITED (OPPO KENYA) +254 - ||- CV - 2 | P a g e