2020
Curriculum Vitae
Jacqueline Tolken
●
I am a reliable, honest, loyal and hardworking individual with very strong work
ethics that is able to work by myself or equally as well in a team. I am able to
adapt well to change and learn exceptionally fast. I thrive on a challenge and
continuously strife to be better in all aspects of my life.
ADDITIONAL INFORMATION
Position:
Current Location:
Recruitment Administrator / Recruitment
Consultant full 360 /Office Operational
Administrator/ Procurement
Plattekloof Glen, Cape Town
2020
CURRENT WORK SUMMARY
My Profile
As a Recruitment Consultant Full 360 consultant / Internal as well as external Recruitment/I Have excellent as
well as strong research as well as strong administration capabilities; I am a neat well-organized candidate that
possesses strong administration and confidence, "I get the job done." I have the knowhow on how to set an
office up from the ground up, I also manage leave and do debtors and creditors and handle petty cash, I also
do Project Research as given to me by my directors as well as Dictaphone typing of documents (Jacky of all
Trades) I have my own transport and can get to and from work with no issue. Due to the COVID-19 I have been
retrenched as of the 22 July 2020 and currently freelancing as a Recruitment Administrator (“Candidate
Canvassing) in which I possess 7 years’ experience, I have my own vehicle and don't have any issues getting to
and from work. Please see below my key skills and competencies. (Please see define detail in work history)
●
●
●
●
●
●
●
●
●
●
●
●
●
Recruitment external / Internal full 360 Recruitment
Research
Market research
Candidate Research
Client Liaison
Finance
Installations/Equipment
Office Admin
Reception
Senior Administration
Creditors
Debtors
Quotations Orders IT as well as FMCG
Other skills and experience is as a Full 360 Recruitment Consultant / Researching Agent with experience in
Mining, O&G, Power Generation, and Infrastructure Projects. Previously Serviced Large PMC EPCM and EPC
companies and also large Oil and Energy production plants. I have experience and know-how in sourcing
candidates according to specific industry/Discipline specifications.
PERSONAL DETAILS
Full name & Surname:
ID Number:
Nationality:
Gender:
Marital Status:
Dependents
Transport:
Languages:
Health:
Jacqueline Tolken |
Confidential
Jacqueline Tolken-
South African
Female
Single
2
own transport
English (1st)
Afrikaans (2nd)
Excellent
CONTACT DETAILS
Residential Address:
Mobile number:
Email Address:
--
WORK HISTORY SUMMARY
Company
Position Held
Gattaca Services
Senior Delivery
Consultant
Period
April 2021 - Current
The UK
Job Crystal
IT Tech Recruitment
Consultant (Freelancing)
Intergro Technologies
Internal Recruiter
/Personal Assistant /
Administration
July 2020 – March2021
August 2019 –22 July
2020
(Retrenched)
First Distribution
Renewals Procurement
Administrator (Contract
Position)
January 2019 – July 2019
Arch Software/
Spinnaker
Branch Operations
Administrator (Temp
Position)
March 2018 - July 2018
FRONTIER LAB
Executive Office Manager
/ Personal Assistant
December 2016February 2018
GLASSHOUSE
RECRUTING
Senior Recruitment
Researcher/ / Office
Administration Manager
May 2016 – December
2016
Senior Recruitment
Administrator/
Researcher/ ADOC/
Reception
June 2010 – April 2016
Inelek Human Recourses
& Labor Consultant
Employment History
April 2021 - Current
Jacqueline Tolken |
Confidential
Gattaca Services - UK
Senior Delivery Consultant
Duties & Responsibilities
●
●
●
●
●
●
●
●
●
●
Identify potential candidates to fulfil client requirements
Analyze job descriptions, qualify vacancies, demonstrate an understanding of client (or internal)
expectations and provide candidates who are closely suited to the requirements
Proactively build hotlists of candidates to support current and future demand
Demonstrate a strong understanding of your skill and continually develop your knowledge
using the resources available to you
Deliver the highest levels of quality and customer satisfaction; building excellent relationships
with candidates and key internal stakeholders
Manage candidates throughout the recruitment process, from initial interaction through to offer
and start
Use a range of candidate attraction strategies that are relevant to both current and future
requirements. This may include: advertising vacancies on job boards, developing a referral
network, exhausting the existing database and utilizing social media
Adhere to client processes, ensuring relevant SLAs and KPIs are met
Continually generate candidate leads and market/client information, share with colleagues
where relevant
Consistently hit (and exceed) weekly KPIs:
o 100 calls
o 25 CVs sent to roles
o Develop credibility amongst peers for your ability to provide high-level candidates
o Work with your leader to achieve team and personal targets
o Where required by the business, resource for other sectors/ skills/ clients in order to
best respond to client demand
o Demonstrate 100% usage of the CRM
July 2020 – March 2021
Job Crystal
IT Tech Recruitment Consultant / Candidate Researcher / Recruitment Administrator
Duties & Responsibilities
● Source & screen candidates that match the job specification within the selected turnaround time
determined in the SOP or SLA
● Conduct candidate searches via – Job portals & LinkedIn/networking platforms
● Advertising positions on LinkedIn, Facebook, and Job Portals o Screening candidates, networking with
non-active career seekers for recommendations or referrals
● Actively participate in company referral programs to attract talent
● Interview candidates, via video or face to face that match the job specification within the selected
turnaround time determined in the SOP or SLA
● Qualify the candidate sufficiently meets the client requirements by using the skills matrix to assist in
the matching process
● Ensure correct documentation is received from candidate aligned to recruitment process as per SOP
(application form, consent form, copies of qualifications and identity documents)
● Qualified & approved candidate CV’s are to be formulated into the correct CV format and submitted
to the Client or Client Owner via email within the SLA turnaround time
● Submit a minimum of 3 relevant and matched CV's the client owner for job specifications allocated
within 3-5 working days
● Conduct 1 x reference prior to the candidate being selected to interview with the client (1 x reference
on 1st interview, 2nd reference if shortlisted further)
Jacqueline Tolken |
Confidential
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Candidate must always be managed to ensure they are kept up to date, assisted with interview details
and assistance on how to interview, accepting offer letters and background checks on candidate
Send Good luck messages to candidates on day of interview
Follow up with candidates after interviews and providing feedback to clients/management/consultant
Presenting offers to candidates & negotiating any offers on behalf of candidates and discussing with
clients
Send signed offers to relevant parties - Congratulations message to candidates
Regretting unsuccessful candidates
Sending Happy First Day message to successful candidates on their first day with new company
Suitably recruit, refer & place candidates into the roles as specified by your clients or by requested by
other Consultants
Maintain structured organized administrative and on-line documentation with Job Crystal site and
CRM system
Build exceptional knowledge and practical application about the Job Crystal site and SLA’s (Terms and
Conditions)
Provide exceptional customer service to Job Crystal clients and keep track of all potential placements
Co-ordinate all interviews for possible placements & push for interviews on all candidates
Assist with audits of placements if required
Following up and keeping track of 3 month and 6 months guarantee schedules of candidates placed
Tracking and following up on any fall-off placements and advising of authorized refunds of placements
Keeping abreast with competitor market analysis and informing management of any industry specific
changes
Attend any relevant industry training & webinars as prescribed by Management
Attend daily/weekly/monthly meetings aligned to Operations
Update monthly client SLA & info terms sheet and send to Admin for capturing
Prepare commission invoice for submission to Operations on day of candidate commencing
employment
January 2020 – July 2020
Intergro Technologies (Retrenched)
Internal Recruiter /Personal Assistant / Administration
Duties & Responsibilities
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Advertising Internal / Internal Positions
Interviewing suitable candidates for Job Openings
Scheduling Interviews with directors
conducting reference checks
Researching potential candidates via Linkedin / Indeed
Scheduling directors diary.
General Reception duties.
making meetings for the sales managers to attend
Finance / Credit card payments
Data capturing
Reports
Doing all internal recruitment for the company
Advertising jobs on all portals
Responsible for housekeeping and the general tidiness of the office
Responsible for buying office consumables, such as groceries
Keep office filing up to date
Notify all branch personnel of meetings/events to attend
Take minutes at meetings and distribute
Keep information on notice boards up to date, especially sales info
Assist with typing of documents
Jacqueline Tolken |
Confidential
●
●
●
●
●
●
●
●
●
●
●
Send and receive faxes
General filing
Collect & submit attendance registers
Keep record of & submit leave forms
Assist in managing helpdesk when all technicians out of the office
Order job books, business cards
Book accommodation as required
Complete & submit S&T forms
Complete & submit travel request forms
Complete Daily Resource Allocation report and send to HO
Schedule interviews on request by HR
January 2019 - July 2019
First Distribution
Renewals Procurement Administrator (Contract)
Duties & Responsibilities
Renewal Procurement Administrator
●
Perform successful Procurement
●
Respond to Sales Ops within the agreed SLA once an order is placed.
●
Submit clean orders on Suppliers and ensure that the order is
●
Successfully processed by the Supplier.
●
Check Customer Credit for all orders prior to placement.
●
Adhere to and maintain Order placement SLA’s, Accpac SLA’s,
●
Order processing to Logistics Team SLA’s and Communication
●
Feedback SLA’s.
●
Where necessary, respond to Sales Ops via email with order
●
placement confirmation details including ROE confirmation
●
on foreign currency orders.
●
Escalations to Vendor for urgent orders.
●
Ensure that the knowledge of all promotions are updated
●
and applied to orders where relevant.
●
Liaise with the Vendor, and Logistics, internal Sales and
●
Brand Teams with regards to orders.
●
Maintain professional working relationships with Vendor and
●
Logistics and internal Sales and Brand teams
●
Perform any general administration duties in line with
●
capabilities and competencies
●
Maintain the Purchase Order template as and when
●
necessary – for example, Brand logo amendments and
●
additions
●
Maintain filing of orders placed on the Shared Folder as well
●
as paper filing.
●
Update Procurement Manual when changes are made to the
●
process by the vendor or internally.
●
Vendor product and process knowledge
●
Gain relevant knowledge of products and process by
●
attending relevant training and vendor webinars
●
Ensure multiskilling by gaining knowledge on other brands in
●
order to provide a back- up service to Procurement
March 2018 - July 2018
Jacqueline Tolken |
Confidential
Arch Software/ Spinnaker
Branch Operations Administrator (Temp Position)
Duties & Responsibilities
CLIENT LIAISON
Be the front of the office - answer phone calls and receive visitors
Open files for new clients and keep all existing files up to date
Assist with pro-active call initiative to client base
FINANCE
Responsible for Petty Cash
Co-ordinate all expense claims, pass onto BM for signature and send to CT
Collect job cards from Technical Manager and forward to CT
Assist with debtors calling, inclusive of sending statements
Request purchase orders for all stock needed in office from Procurement
INSTALLATIONS/EQUIPMENT
Receive all equipment for installations and label accordingly
Ensure technicians have all installation documentation for installations
Follow-up on status of equipment repairs and forward to technicians
Organize and co-ordinate all equipment/packages sent via couriers
Verify delivery notes for all stock leaving the office
Stock Control as per set procedures
Monthly Stock take
Maintain Stock Room
Ensure all installation documentation signed including debit order
Ensure all EFT & Pre-paid requests sent to Project Manager
Send all new orders to Procurement
Send all signed installation documentation with invoice request to Procurement
OFFICE ADMIN
Responsible for housekeeping and the general tidiness of the office
Responsible for buying office consumables, such as groceries
Keep office filing up to date
Notify all branch personnel of meetings/events to attend
Take minutes at meetings and distribute
Keep information on notice boards up to date, especially sales info
Assist with typing of documents
Send and receive faxes
General filing
Collect & submit attendance registers
Keep record of & submit leave forms
Assist in managing helpdesk when all technicians out of the office
Order job books, business cards
Book accommodation as required
Complete & submit S&T forms
Complete & submit travel request forms
Complete Daily Resource Allocation report and send to HO
Schedule interviews on request by HR
September 2017 - December 2017
Webprinter SA
Office Manager / Personal Assistant (Contract Position)
Jacqueline Tolken |
Confidential
Duties & Responsibilities
●
Maintenance
●
Mailing
●
Supplies
●
Equipment
●
Bills
●
Errands
●
Online Support
●
Schedule meetings and appointments
●
Organize the office layout and order stationery and equipment
●
Maintain the office condition and arrange necessary repairs
●
Partner with HR to update and maintain office policies as necessary
●
Organize office operations and procedures
●
Coordinate with IT department on all office equipment
●
Ensure that all items are invoiced and paid on time
●
Manage contract and price negotiations with office vendors, service providers and office lease
●
Manage office G&A budget, ensure accurate and timely reporting
●
Provide general support to visitors
●
Assist in the onboarding process for new hires
●
Address employees queries regarding office management issues (e.g. stationery, Hardware and travel
arrangements)
●
Liaise with facility management vendors, including cleaning, catering and security services
●
Plan in-house or off-site activities, like parties, celebrations and conferences
December 2016 – June 2017
Frontierlab
Executive Office Manager / Personal Assistant
Duties & Responsibilities
Maintain & report leave for all employees.
Maintain, file updates of all employees.
Create & manage purchase orders.
Collate & submit invoices, slips & petty cash recon's to accountants.
Maintaining asset register of the company.
greeting of guests.
Organizing of company events as requested by Management .
Office Shopping.
General adoc (debtors, creditors).
PA to the CEO of Frontier labs, (Organizing meetings, and arranging business trips (including flights and
accommodations), ensuring the CEO is well-prepared for meetings/business trips, preparing meeting agendas;
Processing CEO's business expenses and other administrative items
HR/ Recruitment Administration (inhouse recruiting)
Project Administration
Project Research as given by directors.
May 2016 – To Date
Glass-house Recruiting
Senior Researcher to director/ Administration Manager
Duties & Responsibilities
●
Confer with management to identify recruiting needs
●
Review and clarify job specifactions,competencies and skills required
Jacqueline Tolken |
Confidential
●
Align job candidate profile with staffing objectives
●
Pre-screen job candidates
●
Review resumes and qualifications to determine suitability of candidates
●
Schedule and coordinate interviews with managers
●
Brief and debrief candidates before and after interviews
●
Verify references
●
Conduct background checks
●
Facilitate pre-employment testing
●
Maintain accurate and current applicant data base
●
Administrate and organize new employee orientation
●
Reported directly to Branch Manager.
●
Sourced Candidates from Retail, Manufacturing, finance, Medical (General Recruitment) According to
specifications given by recruiter
●
Involved in creating internal candidate database
●
Candidate placements
●
Building maintaining client/ candidate relationships pertaining to industry research in order to meet
the various needs of the broad spectrum client bases.
●
Head hunting employing a wide variety of media Mainly Linkedin & Pnet
●
Screen candidates, preliminary interviews , ITC/Criminal record checks,
●
Receiving and reviewing applications, managing interviews (Telephonically) and short-listing
candidates;
●
Preparing résumés and correspondence to forward to clients in respect of suitable applicants;
●
Informing candidates about the results of their interviews and preparing letters of appointment;
●
Negotiating pay and salary rates and organizing arrangements between client and candidates;
●
Interview people looking for work, and record relevant personal and work details to match them with
appropriate jobs
●
Receive and record job vacancy information from employers for my recruiters
●
Organized advertising, interviewing and selection processes for recruitment campaigns
●
Interview job seekers and prepare shortlists of candidates for referral to prospective employers
●
Check references and suitability of applicants before referral to employers
●
Prepare resumes and correspondence for suitable applicants to forward to employers
●
Advise job seekers regarding personal presentation at interviews and about their written applications
and resumes
●
Assist with sales and marketing duties designed to increase the client base, including visiting
employers to discuss consultancy service and fees, and assess working conditions
●
Observe jobs to obtain information about job requirements
●
Prepare job descriptions and letters of appointment for contract staff
●
Prepare rosters and duty statements, and toorganize security passes and identification.
●
Researching,
●
Sourcing and interviewing candidates,
●
Canvassing candidates main function
●
Managing and developing client contacts, for recruiters
●
Arranging job interviews, for recruiters / Clients
●
Writing job vacancies,
●
Handling incoming telephone calls and visiting
June 2010 – April 2016
Inelek Human Recourses & Labor Consultants
Senior Recruitment Administrator/ Researcher/ ADOC/ Reception
Jacqueline Tolken |
Confidential
Duties & Responsibilities
●
Confer with management to identify recruiting needs
●
Review and clarify job specifactions,competencies and skills required
●
Align job candidate profile with staffing objectives
●
Pre-screen job candidates
●
Review resumes and qualifications to determine suitability of candidates
●
Schedule and coordinate interviews with managers
●
Brief and debrief candidates before and after interviews
●
Verify references
●
Conduct background checks
●
Facilitate pre-employment testing
●
Maintain accurate and current applicant data base
●
Administrate and organize new employee orientation
●
Handled all office administration duties
●
Reception (switchboard)
●
Data capturing of CVs (Intelligence software)
●
Data Capturing CVs for clients
●
Provided personal administrative support to management and the company through conducting and
organizing administrative duties and activities including customer relations and all forms of communication
with suppliers.
●
Responsible for general office systems maintenance (Fax, Printer, Copy Machine, Computers)
●
Single point of contact to all service suppliers (Service suppliers was Wireless Online and Telkom)
●
Involved in the planning and implementation of filing systems
●
Reported directly to Branch Manager.
●
Sourced specialized staff to Lead Engineering Directors to our clients
●
Involved in creating internal candidate database
●
Candidate placements (i.e directors ,executives, artisans both permanent and temporary contracts)
●
Building maintaining client relationships pertaining to industry research in order to meet the various
needs of the broad spectrum client bases.
●
Marketing and head hunting employing a wide variety of media (i.e job portals, social networking
websites, newspapers/magazines etc.)
●
Screen candidates, preliminary interviews , ITC/Criminal record checks,
o
Headhunting – identifying and approaching suitable candidates;
●
Receiving and reviewing applications, managing interviews and short-listing candidates;
●
Preparing résumés and correspondence to forward to clients in respect of suitable applicants;
●
Informing candidates about the results of their interviews and preparing letters of appointment;
●
Negotiating pay and salary rates and organizing arrangements between client and candidates;
●
Interview people looking for work, and record relevant personal and work details to match them with
appropriate jobs
●
Receive and record job vacancy information from employers
●
Organized advertising, interviewing and selection processes for recruitment campaigns
●
Interview job seekers and prepare shortlists of candidates for referral to prospective employers
●
Check references and suitability of applicants before referral to employers
●
Prepare resumes and correspondence for suitable applicants to forward to employers
●
Advise job seekers regarding personal presentation at interviews and about their written applications
and resumes
●
Assist with sales and marketing duties designed to increase the client base, including visiting
employers to discuss consultancy service and fees, and assess working conditions
●
Observe jobs to obtain information about job requirements
●
Prepare job descriptions and letters of appointment for contract staff
●
Researching,
●
Sourcing and interviewing candidates,
●
Canvassing,
●
Arranging job interviews,
Jacqueline Tolken |
Confidential
●
●
●
Writing job vacancies,
Handling incoming telephone calls and visiting
Entertaining both candidates and clients out of the office
EDUCATION & TRAINING
Computer Literacy:
●
Microsoft Word
●
Microsoft Excel
●
Power Point
●
Pastel
●
Microsoft Office Publisher
●
Corel Draw
●
Pastel Evolution
●
Impact (Client specific in house management program)
●
●
●
Rocket Recruitment
Intelligence Recruitment software
Apple Mac Software – OS XEI Capitan 10.11.6
Secondary Education:
Tygerberg College NSC (National Senior Certificate)
Business English HG
▪
Business Afrikaans HG
▪
Maths HG
▪
Computer Practice HG
▪
Small Business HG
▪
Economics and Legal HG
ACSA (Dangerous Goods and Regulations Certificate)
Jacqueline Tolken |
Confidential
Jacqueline Tolken |
Confidential
