Jacqueline Roldan
VIRTUAL
Email
Objective
Strong planner and problem solver who
readily adapts to change, works
independently and exceeds expectations.
Able to juggle multiple priorities and meet
tight deadlines without compromising
quality.
Add:
ASSISTANT
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Work Experience
Avas Flowers
October 2021- February 2022
Customer Support
-Handles inbound calls
- Confirmation of order delivery
- Proper disposition of every calls received
- Proper cancelation and refund and escalation
Choreline UK & Ingram Toft
August 2019- March 2021
Virtual Assistant
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Administrative Skills
Flexible Administrative Skills
Data Entry
Internet Research.
Knowledgeable in Google Products and
Microsoft Offices
Organizational Skills
Lead Generation
Appointment Setting
Customer Service Skills
Clear Phone & Live Chat communication
Empathy Ability
Time Management
Patience
Good Listening Skills
Ability to Use Positive Words
Willingness to Learn
Closing Ability
Email Management
TOOLS
Slack/ Flock/ Trello
Skype/ Aircall/ Ring Central/ Zoiper
CRM
Google Suite
The Results Co
SiriusXM - 2016
Inbound Sales Support
Sending appointments to Handyman/s
Generating leads and locations of Handymans
Case creation
SMM
Updating customer information in CRM
Handles inbound and outbound calls
Email Management
- Handles inquiry about SXM subscription.
- Offer new promos or ideal subscription for
new customer/s.
- Escalation to the proper department
LANZ Manpower General
Services-
Administrative Officer
- Main duties are supervision and scheduling of
work assignments of personnel.
- Monitoring of trips and Daily Time Record
- Filing of Government monthly contribution
Monark Equipment Corp-
Engineering Assistant
- Main duties are encoding of Man-Hour and
expenses to DBS System and prepare
tabulation for each invoiced Work-Order.
- On-time ordering of CAT parts through DBS
system both for Rental and Project Operations.
-Proper inventory of Genset parts
- Weekly report for reimbursement and
replenishment of allowances
Teleperformance Phils.
Telstra Bigpond- 2010
Technical Support
- Provide client support and technical
resolution via phone.
- Configuration of clients' equipment to connect
to the internet via modem.
- Identify and advise on operational issues in
clients computer system
Sykes Asia Inc,
Expedia Hotels.com - 2009
Customer Service Rep.
- Handles hotel reservation inquiries and billing.
- Deliver customer satisfaction and problem
resolution
- Responsible for proper call escalation, transfer
and redirection of customer concerns.
relocation of customers' hotel reservations.
