Jacqueline Morales
Project Manager | Scrum Master
Manila, Philippines
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www.linkedin.com/in/JackieMoralesTraining
See my CV on Gdocs
SKILLS
Rockstar Project Manager, Copywriter, Social Media & Email Marketer and
Instructional Designer with over 10 years of extensive experience.
SOFTWARE
MSOffice
Asana
Google Suite
Magento, Shopify, BigCommerce
Wordpress
Amazon Seller Central
Photoshop
Atlassian Product line- Jira,
MailChimp, ConstantContact,
AWeber, ActiveCampaign,
Confluence, ServiceDesk
Google Analytics, AdWords
Basecamp
LeadPages
Trello
Hubspot
Podio
HootSuite, Buffer
MSProject
Slack, Campfire, Skype, Yammer,
Hangouts
Wrike
Teamwork
Monday
InVision
Zoho, Zendesk, Salesforce,
Freshdesk
EXPERIENCE
Eesti Keskkonnateenused, Tallinn, Estonia - Process Improvement and
Jira Administrator
April 2019 - October 2019
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Support project team in identifying, verifying, analyzing, and
implementing process improvement and process re-engineering
opportunities.
Provide technical and analytical support for process improvement
initiatives.
Develop process analysis and re-engineering to improve efficiency,
lower costs and improve product quality.
Facilitate the design and implementation of new/improved process
models and organizational structures.
Train and guide resources in process improvement techniques.
Manage and lead process team to achieve desired results.
Assist in the development of new process capabilities.
Perform project management, analytics, and measure to ensure
milestones are met and deliverables achieved.
Coordinate with various teams to analyze project results and
performance.
Identify and manage resources to deliver effective solutions.
Jira Administration:
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Ensure that the team works in accordance with the approved company
operating policies, procedures, practices and methods.
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Analyze, review, and document current functionality to determine
potential areas of improvement.
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Manage user permissions for tools according to the needs of projects
and teams.
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Perform application and system administration tasks, including data
backups and scheduled jobs.
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Test new versions of the tools and plug-ins to ensure compatibility.
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Research and utilize industry standard methods and techniques.
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Maintain JIRA projects, workflows, permissions, and users while
working in a JIRA 6.x & 7.x environment.
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Improve JIRA security. Set access permissions for JIRA projects and
Confluence spaces.
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Work with JIRA filters, reporting, dashboards, workflows, fields, and
JIRA administration.
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Communicate and share knowledge with internal and external contacts
at all levels.
Xentera IT Solutions, Inc., Manila, Philippines- Operations Manager
January 2018 - August 2019
As Operations Manager of Xentera, I oversee our organization’s ongoing
operations and procedures. I am our company’s second-in-command and
responsible for the efficiency of the business. I maintain control of diverse
business operations. I have excellent people skills, business acumen, and
exemplary work ethics. My goal is to secure the functionality of business to
drive extensive and sustainable growth.
• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision
• Oversee daily operations of the company and the work of executives (IT,
Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Assist CEO in fundraising ventures
• Participate in expansion activities (investments, acquisitions, corporate
alliances etc.)
• Manage relationships with partners/vendors
The Red Flag Group, Manila, Philippines- Instructional Designer,
Project Manager, and Client Relations Associate
March 2016 - January 2018
Creation and development of Compliance related training courses for Fortune
500 companies. Working closely with the marketing team in the development
of marketing materials for the e-learning product. Project management of
medium to large scale projects. Management of client needs and
expectations. To be responsible for Project Management (Planning,
Implementation, Monitoring and Evaluation) account management – leading
on proposal-writing, bidding and ongoing client account management and
business development, carrying out training and consultancy work. Resolve
any specific problems and tailor programs as necessary. Maintain a keen
understanding of training trends, developments and best practices.
EmLogis, Texas, USA- Corporate Trainer, Client Relations Specialist,
and Project Manager
February 2015 - February 2016
Research company needs and drafting client course outlines. Creating
knowledge base articles. Plan, Roll out and implement training client courses.
Execute client and prospect demos. Record and analyse results. To be
responsible for Project Management (Planning, Implementation, Monitoring
and Evaluation), Account Management – leading on proposal-writing, bidding
and ongoing client account management and business development, carrying
out training and consultancy work.
CSR (Australia) Rolling Stock Services Company Pty Ltd,
Sydney, Australia- Virtual Assistant
March 2014 - February 2015
Create and implement process improvement plans. Create Knowledge base
and training materials. Create project plans. Build, implement, and manage all
systems for sellers, buyers, lead generation, client management system,
information management, and back-office support.
Phoenix Investment Funds, Los Angeles, USA- Virtual Assistant and
Online Marketing Specialist
February 2013 - March 2014
Build, implement, and manage all systems for sellers, buyers, lead generation,
client management system, information management, and back-office support.
Responsible for all financial systems, including maintaining the books, paying
the bills, handling payroll, ensuring the collection of commissions, maintaining
the budget, and generating financial reports. Oversee all contracts through
closing in coordination with the other leaders. Create and maintain an
operations manual that documents all systems and standards. Be the first point
of contact in handling customer inquiries or complaints. Answer all office calls
including “The Lead Line”. Screen and use a Script to interview potential
buyers and react accordingly. Manage CRM/Information systems including
maintaining lead coordination. Submit weekly numbers to leaders.
Responsible for hiring, training, consulting, and holding accountable all
additional administrative team members.
BuzzBuilder, Minnesota, USA- Business Development Manager,
Project Manager, and Corporate Trainer
January 2012 - February 2013
Managing the company’s email campaigns and communicating company
brands through email marketing. Analysis of current email marketing
campaigns and making recommendations for improvement. Managing trigger
email campaigns throughout the customer lifecycle to maximise sales.Carrying
out segmentation of the database and implementing remarketing strategies.
A/B Testing on various email campaigns to establish the most effective. MVT
Testing on email marketing campaigns. Tracking and reporting on email
campaigns in order to guide improvements. Reporting to the CEO on sales
revenues generated through email marketing campaigns. Ensuring all email
campaigns comply with current email best practice in the industry. Working
closely with the CEO to develop a clear CRM strategy.
Leadamorphosis, Philippines- Senior Trainer and Course Developer
March 2007 - January 2012
Creating project plans. Researching company needs and drafting course
outlines. Creating potential training courses, then testing these courses to
verify that they are effective. Rolling out and implementing training courses.
Recording and analysis of results.
HSBC, Philippines- Senior Subject Matter Expert
January 2006 - February 2007
Participate in the creation of training curricula with the training and
development team. Define the knowledge, skills and abilities required for
practitioners to perform given responsibilities as requested. Explain/document
the processes required for practitioners to perform given responsibilities.
Suggest exercises and/or case studies to reinforce learning. Contribute core
content and original materials. Provide information acquisition through formal
or informal interviews Supply source materials, reference items, and
supplemental resources. Add richness to the content by offering first-hand
field knowledge (anecdotal stories, case studies, best practices, tips and/or
“tricks-of-the-trade”) that can be shared with others to improve knowledge
exchange and transfer. Consult on issues that occur during reviews. Meet all
agreed-upon turnaround times for deliverables, deliverable reviews, or
deliverable sign-off.
APAC Customer Service Inc, Philippines- Lead Trainer
March 2004 - January 2006
Identify and assess future and current training needs through job analysis,
career paths, annual performance appraisals and consultation with line
managers. Draw an overall or individualized training and development plan
that addresses needs and expectations. Deploy a wide variety of training
methods. Conduct effective induction and orientation sessions. Monitor and
evaluate training program’s effectiveness, success and ROI periodically and
report on them. Manage training budget. Provide opportunities for ongoing
development. Resolve any specific problems and tailor programs as
necessary. Maintain a keen understanding of training trends, developments
and best practices.
NCO Group, Philippines- Senior Customer Service Representative
March 2002 - February 2004
Provides expert service to customers who have inquiries and requests by
promptly responding to their concerns in a timely manner. Provides assistance
to the Team Leader in the day to day forecasting, planning, and operations.
EDUCATION
University of Santo Tomas, Manila, Philippines - AB Political Science
June1999 - March2002
