Jacqueline Espiritu

JACQUELINE ESPIRITU Ecommerce Virtual Assistant Developed skills in fast-paced remote work environment, now looking to transition into new field. Demonstrated ability in managing administrative tasks and maintaining effective communication. Seeking to apply transferable skills in new professional challenge. Work Experience 2024-09 Current Personal Information Address Meycauayan, BUL 3020 Phone- E-mail-WWW https://www.linkedin.com/in /jacqueline-espiritu-/ WWW https://www.facebook.com/ mrsrobbyespiritu/ WWW Bold Profile Skills Customer service Ecommerce Virtual Assistant Cloudlux, Remote ● Manage and respond to customer inquiries and support emails in a timely and professional manner. Resolve customer issues and complaints effectively, maintaining a high level of customer satisfaction. ● Process and fulfill e-commerce orders accurately and promptly. Communicate with suppliers to manage inventory and ensure smooth order fulfillment processes. ● Enter and maintain accurate financial data in Google Sheets. Use advanced functions and formulas to organize and analyze data efficiently. ● Assist with managing the Shopify store, including product listings, inventory updates, and order processing. Utilize Shopify tools to analyze sales data and provide insights for business decisions. ● Implemented proactive approach to problem-solving, addressing potential issues before they impacted workflow. ● Contributed to business growth by identifying and suggesting improvements for internal processes and customer service strategies. ● Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance. ● Supported financial operations by efficiently handling invoicing and expense tracking, contributing to better budget management. Microsoft office ● Improved client engagement by creating and managing content on social media platforms, expanding online presence. Attention to detail Calendar management - Ecommerce Support Analyst - Project Assistant Task prioritization Time management Spreadsheet management Expense tracking Multitasking and organization Data confidentiality Email management Organizationa l skills Software Google Workspace MS Office Advanced Hitachi Solutions Inc. ● Track and organize tickets that are submitted by the client ● Investigate the open tickets and resolve them accordingly ● Discuss the issues with the client and come up with an appropriate solution ● Provide immediate support for the client through phone calls ● Coordinate complex issues with the Tier 2 team to accomplish what needs to be done ● Perform the necessary actions for issues that needs immediate resolution ● Provide initial recommendation on troubleshooting related to technical customer issues ● DB Management ● Support ● Advisory ● Recommendation ● Troubleshooting ● Solutions Consultancy ● Provide solutions consultancy for E-commerce solutions related to: ● Integration to MS Dynamics ● AX ● Accounts Payable & Receivable Modules ● Inventory ● Order Processing ● Support Ecom web integration ● Customer Address ● Sales Order ● Invoice ● Payment ● Reason for Leaving: Retrenchment: Philippine Operation for Ecom was transferred to India Advanced MS 365 Upper intermediate Bureau of Local Government Finance, Department of Finance ● Provide support for the Real Estate Service Act and issued certificates of completion of the Sharepoint Slack Upper intermediate ● ● Advanced ● Shopify Advanced ● required 120 Training hours for more than 3,000 Real Property Appraisers for appraisal licensure Provide support for the implementation of DOF-DILG Joint Memorandum Circular Nos 2010-01 and 2010-02 otherwise known as the General Revision of the Schedule of Market Values Provide Assistance in the development and implementation of the Valuation Database Information System (VDIS) and Electronic Field Appraisal and Assessment Sheet Reason for Leaving: Contract ended Amazon Upper intermediate Teams Zoom MS Dynamics ERP MS SQL Canva Education Advanced- Bachelor of Science: Computer Science - Secondary - Primary AMA Computer University - Quezon City Advanced Upper intermediate Upper intermediate Upper intermediate St. Mary's Academy of Sto. Niño - Meycauayan, Bulacan ST. Mary's Academy of Sto. Niño - Meycauayan, Bulacan Activities ● Forum Moderation, Worked part-time as a forum moderator in a paid-to-post discussion forum. Responsibilities included are: Spam cleaning and prevention, non-voice technical and non-technical customer support, online payment processing,- ● Web Administration, Worked part-time as an administrator for a website that features streaming tv shows.,- ● Other Activities and Interests, Internet Marketing, Forums, Affiliate Programs, Advertising Online, Crochet, Diamond Painting Interests Crochet Building Mini Doll Houses Reading Diamond Painting TV Series Movies Music