Jacqueline Benid

I have nearly ten years of experience in the BPO (Business Process Outsourcing) and call center industry, handling support for different industries such as telecommunications (Telstra), satellite provider (Dish Network) and currently banking and finance (HSBC UK) to resolve customer queries for first tier calls including but not limited to customer service, technical support and sales. Prior to my current work in HSBC where I handled telephone banking inquiries from UK customers including debit and credit card accounts, managing complaints and offering solutions to ensure utmost customer satisfaction.
Because of my extensive customer support experience for the US, Australian & UK consumer markets, I am confident I can handle anything given ample training from simple queries to in-depth troubleshooting with my fluency in written and verbal English communication skills and 30 wpm with 98% accuracy. I have had experience reporting to American, Australian and British superiors and have no problem with any cultural differences.