Jacqueline Arboleda

Hi, I'm Jacq

I’m here to support your customer service, operations, and e-commerce needs. With over 7 years of experience across various industries, I have a proven track record in e-commerce management, customer service, and team leadership. From optimizing Salesforce and Shopify to delivering exceptional customer experiences and driving process improvements, I’m focused on ensuring your success. Let’s work together to achieve great results!

Why Work with Me?

✨ Customer Success & Problem Resolution: With a customer-centric approach, I thrive on resolving issues before they become problems. I’m well-versed in tools like Freshdesk and Tidio, and I have a knack for turning even challenging support tickets into opportunities for deepening customer loyalty and satisfaction.

✨ E-Commerce Expertise: From optimizing operations to streamlining workflows and ensuring flawless order fulfillment, I've developed systems that not only keep businesses running smoothly but also enhance customer satisfaction and drive long-term success.

✨ Comprehensive CRM Expertise: With hands-on experience in top CRM tools like Notion, Salesforce, HubSpot, and Zendesk, I specialize in building seamless customer relationships. Whether it's managing support systems with Gorgias or streamlining workflows in Salesforce, I ensure smooth communication and improved customer retention.

✨ Process Optimization & Cost Reduction: I’m passionate about identifying inefficiencies and turning them into opportunities for growth. With my expertise in data analysis, workflow improvements, and cost reduction strategies, I help businesses run smarter, not harder—while still meeting performance metrics and business objectives.

✨ Leadership & Organizational Skills: Whether leading a team through critical tasks or managing day-to-day operations, my strong organizational and leadership skills allow me to keep everything running smoothly. I’m here to help you build strong teams and empower them to meet and exceed goals.

Tools I Use:

💎CRM Software: Notion, Salesforce, HubSpot, Tidio, Zoho, Zendesk, Gorgias, Freshdesk

💎Project Management: Jira, Asana, Notion, Milanote

💎Collaboration Tools: Slack, Zoom, Microsoft Teams

💎Other Tools: Shopify, Order Desk, Printful, Hubstaff, Canva, Google Marketing, Airtable, Zapier, Dropbox, Xero, STAX, LastPass, Time Doctor

Let’s connect and discuss how I can help elevate your business!