JACQUE JULES DE LA CERNA
- ยท-Zone 6, Bugo, Cagayan de Oro City, Philippines
BUSINESS MANAGEMENT & ASPIRING VIRTUAL ASSISTANT
As an experienced Operations Associates and an aspiring Virtual Assistant, I have a solid
background in providing virtual support to help business owners streamline their operations. Offering a
strong foundation in business strategy, data analysis, and project management, with a proven ability to drive
efficiency, deliver successful outcomes and collaborate within cross-functional teams.
KEY COMPETENCIES
Customer Service & Client
Relations
Sales & Marketing
Calendar Management
Confidentiality
Critical thinking skills
Excellent communication
Leadership & Management
Attention to Detail
Technical & Analytical Skills
Exceptional organizational skills
Collaboration & Teamwork
PROFESSIONAL EXPERIENCE
SCALE AI
Operations Associate
October 2020- Present
Collaborate with the team to ensure timely task delivery and maintain project timelines with marketing-operation teams.
Respond to technical and operational support requests. Acquired expertise in email and calendar management, project
management, and task coordination, ensuring high productivity and precision in meeting client needs. Collaboration with
clients to reduce their workloads and contribute to company success.Develop a roadmap for process improvements, new
tool implementations, and training initiatives to enhance overall marketing operations.
Remotasks
Quality Analyst
April 2019- October 2020
Ensuring that the AI models, algorithms, and systems developed meet the highest standards of accuracy, reliability, and performance. I
work closely with developers and data scientists to design comprehensive test plans, create automated test scripts, and conduct
rigorous testing on AI models to ensure they perform as expected across various scenarios. This includes validating data integrity,
checking for bias, and ensuring the models' generalization across diverse datasets.
LF Logistics
Office Staff
Proficiency in warehouse processes, data recording, and using computer software for
entering and managing data. Responsible in warehouse utilization and inventory.
EDUCATION
Bachelor of Science in Business Administration major in Marketing Management
Graduated in July 2024
Liceo De Cagayan University
