Jacoba Itachu
--Remote Administrative and Customer Support Specialist with extensive experience in
administrative assistance, real estate, and customer service. Adept at using various tools and
software to streamline operations and improve efficiency. Strong communication,
organizational, and problem-solving skills.
EXPERIENCES
The Fox Group, USA — Remote Admin Assistant
December 2023 - June 2024
● Acted as liaison between senior executives and support staff, ensuring smooth
communication.
● Managed schedules, prepared reports, and organized meetings with various stakeholders.
● Cold calling 100 warm leads/per day and closed deals.
● Provided oversight on facilities management and supervised administrative support staff.
● Property listing and optimization on MLS.
Smart Host Group, USA — Virtual Assistant/ Cold Caller
February 2023 - October 2023
● General admin support
● Generate leads for short-term rentals
● Analyze the properties of STR
● Market research
● Cold call landlord
African Leadership Organization, Abuja — Client Service Manager
July 2022 - December 2022
● Conducted initial analysis and generated draft reports for executive use.
● Maintained confidential files and managed office communication.
● Participated in the planning and execution of departmental meetings.
● Developed client relationship models.
● Scheduled courtesy visits to clients.
● Managed and engaged a group of 100+ volunteers.
Future Builders, USA — Remote Customer Support
November 2021 - May 2022
● Respond and process all client inquiry
● Handled chat support using Tawk.
● Did cold calling for leads using Just call app and Zoiper ●
Maintain all email communication proactively
Bara Finance & Investment, Abuja — Customer Care
June 2020 - July 2021
● Responded to all incoming emails
● Managed phone communications
● Resolved client complaints
● Handled live chat support
● Prepared weekly and monthly reports
SKILLS
Software/ Tools
● Communication
● MS Office
● Organization
● Google workspace
● Time management
● Project management
● Zoom/ Teams
● Slack
● Customer service
● Zapier
● Attention to details
● Monday.com
● Problem solving
● Critical thinking/ Decision making
● ChatGPT
● Self-motivated
EDUCATION
University of East London, (Malaysia campus)
BSc. Business Information System
January 2012 - June 2015
Wesley High School, Benue-Nigeria
● HubSpo
Senior High School Certificate
September 2004 - June 2009
Shalom Kids Academy, Benue-Nigeria
Certificate of Primary Education
September 1998 - July 2004
